Fi Money and Federal Bank App: Mixed Reviews on User Experience and Customer Service
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Dive into Fi Money & Federal Bank: A Customer Feedback Analysis

Fi Money and Federal Bank App: Mixed Reviews on User Experience and Customer Service

Fi Money and Federal Bank provide an excellent banking app with user-friendly interface and great customer experience. However, some users have faced issues with frozen accounts, inability to update address, and poor customer service. There have been complaints of fraudulent activities and lack of response from customer support. Overall, the app has received mixed reviews, with some praising its features while others have faced difficulties with account management and service availability.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Worst Customer service. No response on the Fi credit card problem. They will onboard users and hang them out to dry.

    Sentiment
    • Negative
    Content
    • Customer Service
    Dec 23, 2023

  • Damn damn damn good op the the the best app and best bank account Thank you team fi money and federal bank Great experience Thanks a lot and keep it UP 😃😍🤩👏👍👍

    Sentiment
    • Positive
    Content
    • Banking Experience
    Dec 23, 2023

  • Mera khata kyon band kar diya

    Sentiment
    • Positive
    Content
    • Account Frozen
    Dec 23, 2023

  • Is your service available in West Bengal? And if there is, where is it? Please reply😒

    Sentiment
    • Positive
    Content
    • Location Availability
    Dec 23, 2023

  • waste app my account Frozen without any reason

    Sentiment
    • Negative
    Content
    • Account Frozen
    Dec 23, 2023

  • user friendly interface, didn't found any glitches . p.s i am QA engineer

    Sentiment
    • Positive
    Content
    • N/A
    Dec 23, 2023
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Sentiment Analysis (of 30 reviews)
10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Fi Money: Save, Pay & Invest - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Banking Professionals, Financial Analysts, Customer Experience Managers, Digital Product Managers, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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