Mixed Reviews for Monzo: Frozen Accounts, Poor Customer Service, and Unauthorized Charges
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Monzo Review Analysis: Insights on Customer Feedback

Mixed Reviews for Monzo: Frozen Accounts, Poor Customer Service, and Unauthorized Charges

Monzo customers express frustration over frozen accounts, poor customer service, and unauthorized charges. Some customers complain of being scammed and losing large sums of money. Others report difficulty in contacting Monzo and receiving timely responses. Despite these issues, some customers praise the user-friendly app and budgeting features of Monzo.

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  • Financial Analysts
  • Customer Experience Managers
  • Banking Professionals
  • Market Researchers
  • Compliance Officers

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great banking easy and good

    Great banking easy and goodCommunity

    Sentiment
    • Positive
    Content
    • Banking Features
    Dec 31, 2023
  • Very easy to use home and abroad

    Very easy to use home and abroad. Always keeps you informed of spending. Can spilt bill either other Monzo uses

    Sentiment
    • Positive
    Content
    • Banking Features
    Dec 31, 2023
  • This bank tried to scam me out of my…

    This bank tried to scam me out of my bank details and tried to spend money off my card and reset my Facebook password and I don't even use this Mickey mouse wanna be bank

    Sentiment
    • Negative
    Content
    • Fraud/Scam
    Dec 31, 2023
  • User friendly app

    User friendly app, I like how easy it is to set-up savings pots and also savings accounts with interest perks.Enjoying the new app look too.

    Sentiment
    • Positive
    Content
    • Banking Features
    Dec 29, 2023
  • Slick and friendly. 5 stars all the way!

    Slick, friendly and always seeking to improve. Monzo is rare in the FS world, they are truly customer-focused. Well done!

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 29, 2023
  • Great ease of use

    Great ease of use, I highly recommend it.

    Sentiment
    • Positive
    Content
    • Banking Features
    Dec 28, 2023
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Sentiment Analysis (of 30 reviews)
0 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Monzo  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Banking Professionals, Market Researchers, Compliance Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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