Monzo: A Comfortable and Clean Banking App with High-Tech Features
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Monzo: A Comfortable and Clean Banking App with High-Tech Features

Monzo is a comfortable and clean banking app with trusted, high tech features. However, there have been complaints about account freezes and lack of customer support. Despite these issues, many users find the app easy to use and appreciate its budgeting tools and real-time notifications.

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  • Banking Professionals
  • Mobile App Developers
  • Customer Experience Managers
  • Market Researchers
  • Financial Analysts

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Amazing banking app

    A surprisingly friendly app for a bank. Firstly, it’s very clear and secondly, you feel it cares about what your finances! Because it allows you to see spending patterns and personalise things. Super fast adding in of money from my everyday different bank. For me it’s just very user friendly, very fast. And of course the obvious: the card saves me fees when I’m travelling abroad.

    Sentiment
    • Positive
    Content
    • User Experience
    Jan 19, 2024
  • Good service

    I m with Monzo family last 4 years and
    Always get amazing service no matter what
    Anything happened Monzo always solves the matter magical way
    Thanks and happy 2024 to all team

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 18, 2024
  • Mr Rees

    Fantastic bank, easy to use and the pots for saving are great.

    Sentiment
    • Positive
    Content
    • User Experience
    Jan 18, 2024
  • Screwed up my tax submission

    Monzo had a bug that dropped my tax payer id from the reference field when I sent payment to HRMC. Big hassle. Over ten thousand pounds misplaced. Had to call HRMC and track down. If I wasn’t careful it could have cost me significant tax penalties.

    What an unacceptable bug, and in follow up with support team Monzo acknowledge their bug but failed to take any accountability or apologize. Disappointing!

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 18, 2024
  • Amazing Banking App

    I used the app since 2019. Monzo is very comfortable and clean banking app. Fastest, trusted, high tech, clear, best features inside. I really love it.

    Sentiment
    • Positive
    Content
    • User Experience
    Jan 17, 2024
  • Good App

    Great app, generally easy to use but savings pots are now harder to access since the format changed

    Sentiment
    • Positive
    Content
    • App Features
    Jan 16, 2024
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Monzo Bank - Mobile Banking based on online reviews collected from App Store. The analysis helps Banking Professionals, Mobile App Developers, Customer Experience Managers, Market Researchers, Financial Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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