PNC Bank Customer Dissatisfaction: Issues with Unauthorized Charges, Poor Service, and Policy Confusion
Comprehensive PNC Bank Customer Feedback Analysis
PNC Bankcustomers express dissatisfaction with various issues including unauthorized charges, poor customer service, confusing policies, and lack of responsiveness. Complaints range from reduced credit limits without explanation to delays in fund availability and unhelpful responses to fraud cases. Customers highlight problems with online banking, incompetence in resolving issues, and frustration with account management. Many express intentions to switch banks due to ongoing problems and negative experiences.
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Terrible customer service. I was scammed out of $650 and PNC said they would return it to my account. A week later I got a letter in the mail saying "you authorized the charge" so request denied.
Sentiment
Negative
Content
Account Issues
Apr 17, 2024
Worst customer service ever
Worst customer service ever. All stupid,lazy people working there.
Sentiment
Negative
Content
Customer Service Experience
Apr 16, 2024
"PNC" ew bad name
I don't like the name. "PNC" more like "NPC"
Sentiment
Negative
Content
Customer Service Experience
Apr 16, 2024
PNC bank is awful
PNC bank is awful. The won't cash a check at one branch because they can't seem to verify it, so I drive 10 miles to a different branch and they charge me $40 to cash it. Don't use PNC. You customers will thank you
Sentiment
Negative
Content
Interest Rates and Fees
Apr 09, 2024
They lost my wife’s Beneficiary…
They lost my wife’s Beneficiary Agreement and I have a copy and they won’t Honor it. Deal with this bank at your own peril.
Sentiment
Negative
Content
Account Issues
Apr 04, 2024
PNC is jacked
PNC is jacked. I had a merchant scam my debit card for $500. The bank reimbursed me then 2 months later took the money back. No call, no email. It was a legit scam from the bank and merchant. I'm done PNC after 15 years
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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