PNC Bank Customer Dissatisfaction: Issues with Unauthorized Charges, Poor Service, and Policy Confusion
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    • Customer Experience Managers
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PNC Bank Customer Dissatisfaction: Issues with Unauthorized Charges, Poor Service, and Policy Confusion

Comprehensive PNC Bank Customer Feedback Analysis

PNC Bank customers express dissatisfaction with various issues including unauthorized charges, poor customer service, confusing policies, and lack of responsiveness. Complaints range from reduced credit limits without explanation to delays in fund availability and unhelpful responses to fraud cases. Customers highlight problems with online banking, incompetence in resolving issues, and frustration with account management. Many express intentions to switch banks due to ongoing problems and negative experiences.

Source: Trustpilot Reviews of PNC Bank 

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Customer Feedback Analysis of PNC Bank 

Uncover customer insights on PNC Bank with our analysis on service dissatisfaction, fees, fraud, and more.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Terrible customer service

    Terrible customer service. I was scammed out of $650 and PNC said they would return it to my account. A week later I got a letter in the mail saying "you authorized the charge" so request denied.

    Sentiment
    • Negative
    Content
    • Account Issues
    Apr 17, 2024
  • Worst customer service ever

    Worst customer service ever. All stupid,lazy people working there.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 16, 2024
  • "PNC" ew bad name

    I don't like the name. "PNC" more like "NPC"

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 16, 2024
  • PNC bank is awful

    PNC bank is awful. The won't cash a check at one branch because they can't seem to verify it, so I drive 10 miles to a different branch and they charge me $40 to cash it. Don't use PNC. You customers will thank you

    Sentiment
    • Negative
    Content
    • Interest Rates and Fees
    Apr 09, 2024
  • They lost my wife’s Beneficiary…

    They lost my wife’s Beneficiary Agreement and I have a copy and they won’t Honor it. Deal with this bank at your own peril.

    Sentiment
    • Negative
    Content
    • Account Issues
    Apr 04, 2024
  • PNC is jacked

    PNC is jacked. I had a merchant scam my debit card for $500. The bank reimbursed me then 2 months later took the money back. No call, no email. It was a legit scam from the bank and merchant. I'm done PNC after 15 years

    Sentiment
    • Negative
    Content
    • Fraudulent Activity
    Mar 15, 2024
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Sentiment Analysis (limited preview)
-90 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for PNC Bank  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Banking Sector Consultants, Market Researchers, Compliance Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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