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Mixed Reviews for Nike.com's Customer Service and Returns

Mixed Reviews for Nike.com's Customer Service and Returns

40 reviews between Oct 30, 2023 and Nov 06, 2023.

Nike.com has received mixed reviews from customers regarding their customer service and returns process. Some customers have had issues with missing orders, long wait times for refunds, and unhelpful customer service representatives. However, there are also positive reviews mentioning fast delivery and good quality products. It is important for customers to be aware of these mixed experiences before making a purchase.

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40 reviews between Oct 30, 2023 and Nov 06, 2023.

Oct 30, 2023 - Nov 06, 2023

Featured Content

  • dear people

    dear people, it's a complete fraud, I ordered sneakers for 160 e,,,dpd informed me but they didn't arrive, they said they were destroyed in transport,,,,forget the money back,,,,but I will try every day put it on all possible social networks and channels so that people can see that they are a fraud ... Nike horror

    Sentiment
    • Negative
    Content
    • Boycott
    Nov 06, 2023
  • WARNING: TERRIBLE CUSTOMER SERVICE

    I placed an order for an in stock item. Two days later I get a cancellation email saying it is out of stock. Check the website and the same item and size is still showing in stock.I try to chat with an agent, and the chat times out whilst I wait for them to respond.After chatting to a second agent, they refused to honour a 10% discount I used on my original cart and had a terrible attitude problemProbably THE worst customer service experience I've had which is shocking for such a well known company.

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 06, 2023
  • Service client déplorable

    Service client déplorable. Aucune réponse au mail suite à un défaut d'article commandé en ligne. A fuir

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 06, 2023
  • We went into the store I'm istiklal…

    We went into the store I'm istiklal road, Istanbul. The service was incredibly poor, wr spent over 200euro...and honestly tje staff were so unfriendly and unhelpful. They are seriously in need of training and personal development. We could have spent even more in the store as we are real Nike fans...as a family but the behaviour of the staff put us off..and we left.

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 05, 2023
  • kaum Sachen für Frauen; keine fachgerechte Beratung

    Gestern war ich zum ersten Mal in dem Geschäft, und es war a) eine Enttäuschung und b) sehr klein und c) es gibt kaum Kleidung, noch weniger für Frauen als für Männer. Außerdem gibt es wenig Unkleidekabinen, so dass man beim Anblick der Warteschlagen lieber nichts kaufe. Die Fitnesskleidung für Frauen, wenn überhaupt vorhanden, hatte Ladenhüterfarben.Ich hatte Interesse an Sportschuhen, aber die junge Dame, die mich beriet, kann nicht vom Fach gewesen sein. Sie wollte mir Schuhe verkaufen, die vorne zu wenig Platz hatten, und als ich sie fragte, ob man in Winterlaufschuhen nicht mehr schwitzt als in normalen, sagte sie "nein", obwohl Winterschuhe ja laut werbendem Text keine Nässe durchlassen würden. Schon als ich die Schuhe im Laden anprobierte, wurde mir warm (im Vergleich zu einem Laufschuh, der nicht für den Winter ist, und den ich am anderen Fuß trug). Als ich ihr das sagte, guckte sie mich mit großen Augen an und war total überrascht.

    Sentiment
    • Negative
    Content
    • Product Quality
    Nov 05, 2023
  • I feel totally disappointed

    I feel totally disappointed, I asked for a product exchange and what they did was a refund. Thanks to your poor attention I have lost the discounts that my product had and on top of that I have lost even the shipping money. Unfortunately, they don't do their job well.

    Sentiment
    • Negative
    Content
    • Returns
    Nov 05, 2023
  • our family always trust nike products…

    our family always trust nike products like clothing, sportwear, sport shoes and others product alway make us satisfied to wear it

    Sentiment
    • Positive
    Content
    • Product Quality
    Nov 04, 2023
  • Keine termingerechte Lieferung, trotzdem 15 Euro extra für Expressversand

    Mir wurde für 15 Euro extra eine Expresslieferung für den 31.10. angeboten. Ware wurde erst am 2.11 geliefert, also nicht Express. Die 15 Euro muss ich laut Kundenservice trotzdem zahlen. Es tue ihnen Leid. Davon kann ich nicht abbeißen. Werde mich an den Konsumentenschutz wenden.

    Sentiment
    • Negative
    Content
    • Delivery
    Nov 04, 2023
  • Nike

    Nike. Supporting a murdering occupying state who targets innocent babies and children especially. Boycott these genocide supporters. JUST DO IT.

    Sentiment
    • Negative
    Content
    • Boycott
    Nov 01, 2023
  • Rachel excellente vendeuse sur le site…

    Rachel excellente vendeuse sur le site Nike de Lille,agreable souriante aimable gentille.Je recommande à 1000000%

    Sentiment
    • Positive
    Content
    • Customer Service
    Oct 31, 2023
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Sentiment Analysis

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