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Mixed Reviews and Issues with SnapE Cabs

Mixed Reviews and Issues with SnapE Cabs

30 reviews between Oct 11, 2023 and Nov 05, 2023.

SnapE Cabs: Mixed Reviews and Issues with Fare Hike, Driver Availability, and App Functionality

SnapE Cabs - Apps on Google Play
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30 reviews between Oct 11, 2023 and Nov 05, 2023.

Oct 11, 2023 - Nov 05, 2023

Popular Phrases

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Featured Content

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  • Cabs are never available at any location in Kolkata at any hour

    Sentiment
    • Negative
    Content
    • Driver Availability
    Oct 28, 2023

  • My parents used the app to book a ride, driver enroute denied going to the destination for the said fare, from airport was asking for 100rs tip. Forced my elderly parent to unboard the vehicle at a random location, bad behaviour from driver and bad experience of refering your app... Overall dismissal...

    Sentiment
    • Negative
    Content
    • Cancellation Issues
    Oct 27, 2023

  • Please launch SnapE Cabs in Siliguri and Coochbehar.

    Sentiment
    • Positive
    Content
    • App Functionality
    Oct 26, 2023

  • Booked a cab and had pathetic experience. At the time of booking it showed Rs. 288 as fare. After completing the trip it got increased to Rs. 582. Even, the travel partner was surprised to see the price hike. So, he called the app support manager who picked up the call after multiple attempts and said that the distance got increased which led to the price hike. I and the travel partner could not agree on what he said. So, he disconnected the call. This app also has an issue in locating places.

    Sentiment
    • Negative
    Content
    • Price Hike
    Oct 25, 2023

  • One of the third class service , driver's are behaving like terrorist first time user very unsatisfied terrible service never recommend to any one

    Sentiment
    • Negative
    Content
    • Unreliable Service
    Oct 24, 2023

  • Not realiable. Allways showing no driver near you specially in morning. Trying to book for last 1 hour still no cab available at Sec V area. Fix your problem otherwise you will no longer sustain. Poor Service.

    Sentiment
    • Negative
    Content
    • Driver Availability
    Oct 21, 2023

  • Great for a first time experience, booked from Kolkata airport to my home, there was no wait time and the driver took exactly as much stated in the app. App experience could be improved, as I was not able to see the fare while the ride was going. But overall a very good experience from both the availability and driver behaviour.

    Sentiment
    • Positive
    Content
    • App Functionality
    Oct 18, 2023

  • Maps it's not working pickup & destination. This app it's public users or any company

    Sentiment
    • Negative
    Content
    • App Functionality
    Oct 18, 2023

  • Facing daily issues with respect to location and scheduled rides. While brand is present on the road, hardly get cabs in Central Kolkata at any point of the day. Waiting time is long and accepted scheduled rides are cancelled.

    Sentiment
    • Negative
    Content
    • Driver Availability
    Oct 17, 2023

  • No one accepts the ride request even after being present nearby the location. One of the most pathetic app where driver are not ready to accept the rides as they gets salary on monthly basis. There must be some sort of punishment for the drivers as well who doesn't accept the rides.

    Sentiment
    • Negative
    Content
    • Driver Availability
    Oct 13, 2023
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Sentiment Analysis

-63 Net Promoter
Score

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