Analysis of PickMe App Reviews: User Satisfaction & Improvement Areas
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Analysis of PickMe App Reviews: User Satisfaction & Improvement Areas

Unlock Insights with the PickMe App User Feedback Analysis

The reviews for the PickMe app in Sri Lanka show a mix of positive and negative feedback. Many users appreciated the prompt service and good drivers, highlighting the app's reliability in times of need. However, several users expressed dissatisfaction with issues such as poor service during rain, delays in vehicle arrival, and problems with card verification. Some reviewers reported bugs in the app that need urgent attention, as well as concerns regarding unaddressed complaints about transactions. Overall, while the app has its strengths, significant improvements are necessary to enhance user experience and resolve the highlighted issues.

Source: Google Play Reviews of PickMe (Sri Lanka)

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Customer Feedback Analysis of PickMe (Sri Lanka)

In-depth analysis of PickMe app reviews highlighting user satisfaction, service issues, and areas for improvement.

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Custom Date - Dec 22, 2024
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  • Refuses to verify card, keeps saying "Try again later." Have tried three different credit cards with same result. Now I'm completely blocked from using the app, and there's no help email to contact. Terrible!

    Sentiment
    • Negative
    Content
    • Payment Problems
    Nov 30, 2024

  • Some places are not updated location very poor APK

    Sentiment
    • Negative
    Content
    • Location Issues
    Nov 30, 2024

  • Good App 👍 Excellent work pick me

    Sentiment
    • Positive
    Content
    • User Satisfaction
    Nov 29, 2024

  • Pick me used to be good but I have no idea what has happened to the service. We get a driver who is far from our location. Sometimes location doesn't show to the driver . Poor service. App should be improved a lot Plz improve app bugs . It's so annoying when bugs happen

    Sentiment
    • Negative
    Content
    • App Performance
    Nov 29, 2024

  • I need to cancel my order due to rain the pickme guy didn't pickup my order...from the shop...it's been 1hr and 45 minutes still I didn't get the order ..I know the situation it's raining.... But I was about to cancel the order yet...... But yet ...on this night time...I called to the shop they told me to call to the pickme ...so I called to pickme they didn't pick the call.... I don't know how long I should wait to cancel the order due to rain..

    Sentiment
    • Positive
    Content
    • Cancellation Process
    Nov 26, 2024

  • Hey why do this happen to card holders ,When you buy something from pick me market outlets , when they don't have the item and return the balance, why don't pick send it back to our account? This have happened several times to me, I have put complaints but no answer yet.

    Sentiment
    • Negative
    Content
    • Payment Problems
    Nov 26, 2024
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Sentiment Analysis (limited preview)
54 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for PickMe (Sri Lanka) based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Customer Service Managers, Product Managers, Marketing Professionals, Transportation Service Providers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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