Mixed Reviews: Pros and Cons of Using Gojek App
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Mixed Reviews: Pros and Cons of Using Gojek App

Uncover Insights: Gojek App Customer Feedback Analysis

Gojek reviews highlight both positive and negative experiences with the app. Users appreciate the convenience it offers for food delivery, transportation, and other services. However, some users complain about arrogant drivers, long wait times, and issues with the app's functionality. Others mention problems with payment, customer service, and misleading promotions. Overall, opinions on Gojek are mixed, with some praising its usefulness while others criticize various aspects of the app.

Source: Google Play Reviews of Gojek - Food & Transportation - Apps on

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Customer Feedback Analysis of Gojek - Food & Transportation - Apps on

Explore the mixed customer feedback on Gojek, covering convenience, driver behavior, app functionality, and service issues.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Setelah di update kenapa pas dibuka hanya muncul layar hitam ya... Please fix it

    Sentiment
    • Positive
    Content
    • App Errors
    Jan 16, 2024

  • Can u fix this ... it takes time ... Infront of lrt , mrt , train , and busway station there are many gojek driver ... why we have to wait for 10 minutes waiting the driver comes ? It is ridiculous. Fix it !! ... make it 50-100 mtr from our position .. not 2 km...it waste our time and money ...

    Sentiment
    • Positive
    Content
    • Route Selection
    Jan 16, 2024

  • terimakasih gojek karena telah merekrut hasan asy'ari

    Sentiment
    • Positive
    Content
    • Driver Behavior
    Jan 16, 2024

  • Voucher diskon gofood hilang setelah aplikasi error pembayaran debit

    Sentiment
    • Negative
    Content
    • App Errors
    Jan 15, 2024

  • Makin ke sini, Makin ke sana.. GoRide, GoCar, terutama gofood makin rumit, makin aneh" dan maikin lama

    Sentiment
    • Negative
    Content
    • App Convenience
    Jan 15, 2024

  • Great app, helps with a lot of things, very convinient for foods and taxi

    Sentiment
    • Positive
    Content
    • App Convenience
    Jan 15, 2024
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Sentiment Analysis (limited preview)
44 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Gojek - Food & Transportation - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Experience Analysts, Market Researchers, Mobile App Developers, Service Operation Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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