Mixed Reviews: Pros and Cons of Using Gojek App
  • 77 users bookmarked
  • Sources Google Play Reviews
  • Size Up to latest 4,500 reviews (Customizable)
Uncover Insights: Gojek App Customer Feedback Analysis

Mixed Reviews: Pros and Cons of Using Gojek App

Gojek reviews highlight both positive and negative experiences with the app. Users appreciate the convenience it offers for food delivery, transportation, and other services. However, some users complain about arrogant drivers, long wait times, and issues with the app's functionality. Others mention problems with payment, customer service, and misleading promotions. Overall, opinions on Gojek are mixed, with some praising its usefulness while others criticize various aspects of the app.

Best for
  • Product Managers
  • Customer Experience Analysts
  • Market Researchers
  • Mobile App Developers
  • Service Operation Managers

Starting from $18, you can purchase this report to access from your inbox and Kimola account.

Purchased users
26 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here you can see the preview of this report containing the analysis of only 30 latest reviews.

Custom Date - Apr 20, 2024
Featured Content
  • Setelah di update kenapa pas dibuka hanya muncul layar hitam ya... Please fix it

    Sentiment
    • Positive
    Content
    • App Errors
    Jan 16, 2024
  • Can u fix this ... it takes time ... Infront of lrt , mrt , train , and busway station there are many gojek driver ... why we have to wait for 10 minutes waiting the driver comes ? It is ridiculous. Fix it !! ... make it 50-100 mtr from our position .. not 2 km...it waste our time and money ...

    Sentiment
    • Positive
    Content
    • Route Selection
    Jan 16, 2024
  • terimakasih gojek karena telah merekrut hasan asy'ari

    Sentiment
    • Positive
    Content
    • Driver Behavior
    Jan 16, 2024
  • Voucher diskon gofood hilang setelah aplikasi error pembayaran debit

    Sentiment
    • Negative
    Content
    • App Errors
    Jan 15, 2024
  • Makin ke sini, Makin ke sana.. GoRide, GoCar, terutama gofood makin rumit, makin aneh" dan maikin lama

    Sentiment
    • Negative
    Content
    • App Convenience
    Jan 15, 2024
  • Great app, helps with a lot of things, very convinient for foods and taxi

    Sentiment
    • Positive
    Content
    • App Convenience
    Jan 15, 2024
  • See All Reviews
Sentiment Analysis
44 Net Promoter
Score
Popular Topics
Similar Reports
  1. Google Play Reviews 71
  2. App Store Reviews 77
  3. Google Play Reviews 100
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Gojek - Food & Transportation - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Experience Analysts, Market Researchers, Mobile App Developers, Service Operation Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Google Play and is not associated with or supported by Google Play in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google Play's terms of use, including copyright regulations, when utilizing the extracted review data.