Announcing Our GPT Integration: Transform Customer Reviews into Powerful Marketing
Create a New Report See All Reports
Mixed Reviews for Lyft

Mixed Reviews for Lyft

30 reviews between May 24, 2023 and May 25, 2023.

Lyft receives a mixed bag of reviews ranging from drivers being friendly and prompt to the app being glitchy and unsafe drivers. Some users have noted that Lyft is more expensive than Uber and that the wait time can be longer than expected. However, others praise the priority pickup feature and the helpfulness of Lyft during difficult situations. Overall, Lyft seems to have room for improvement but is still a viable option for transportation.

‎Lyft
Need to analyze more reviews?

This research report is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

Buy Now!
  • Convenient

    Every time stuck in a rut Lyft always gets me out of the situation. Gooo Lyft.

    Sentiment
    • Positive
    Content
    • Others
    May 25, 2023
  • After 5 years — Uber wins

    Sorry, but you should’ve taken better care of your drivers — i use both apps coast to coast and overseas and Lyft app now only functions as a backup to Uber — I am also selling all my Lyft stock today 2023-05-24 — it’s time to admit defeat y’all

    Sentiment
    • Negative
    Content
    • Others
    May 25, 2023
  • much better then uber

    love this way more then uber i deleted uber thank you!!!! nicer safer drivers cleaner cars way faster amazing very happy

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 25, 2023
  • The best

    This is the worlds best Lyft driver

    Sentiment
    • Positive
    Content
    • Others
    May 25, 2023
  • Stuck

    Stuck at the airport. The app won’t add alternate pay sources. Spent 1/2 hour wrestling with this crap. Automatically pulls from Apple Pay. I don’t use Apple Pay. Tired, annoyed, taking a taxi

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 25, 2023
    • Good rideshare app

      I can use it when it is cheaper in the area after arriving from a home place in the airport

      Sentiment
      • Positive
      Content
      • Pricing
      May 25, 2023
    • LYFT is Rockin

      Happy to be here

      Sentiment
      • Positive
      Content
      • Others
      May 25, 2023
    • Terrible Customer Support

      They have terrible customer support when something goes wrong. A driver accidentally canceled a ride and they just keep sending me canned responses instead of trying to help me. Twitter support hasn’t been helpful either.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 25, 2023
    • CEO

      This driver is 🥇

      Sentiment
      • Positive
      Content
      • Others
      May 25, 2023
    • Don’t trust they are less expensive…..check Uber

      I always thought Lyft was less expansive. I was very wrong I guess they do whatever they want for a ride that is 40$ on Uber cost me for a wait and save 30to 40 min $150.00 INSANE. I have screenshots

      Sentiment
      • Negative
      Content
      • Pricing
      May 25, 2023
    • Very good driver !

      Very good driver , friendly…

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Great Ride

      Thanks man!

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Great driver

      Smooth drive

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Wrong Drop Off

      The Lyft app would have dropped us off at the wrong location. We had to input our address into Google Maps to get to our location. It was 1.5 miles away.

      Sentiment
      • None
      Content
      • Technical Issues
      May 24, 2023
    • Horrible

      I wish I could give Lyft a negative star. Never use this over Uber. I have had so many unsafe trips. Creepy drivers. I also recently left my phone in the car (totally my fault) but the guy picked up my call, told me he had it and would likely not return it, he proceeded to use my phone (could see it as I have my Apple ID on my laptop and see messages).

      Lyft did nothing.

      Uber actually has nice drivers and I feel safe. I never once had a bad experience. They also
      Listen to you and have great customer services. They refund you if anything goes wrong. Often lower prices too.

      NEVER USE LYFT. DONT DO IT. NOT WORTH IT. NOT WORTH IT EVEN IF LOWER PRICES THAN UBER.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • Can’t get a ride

      This app would be great but the drivers can cancel last minute and I end up being late/not having a ride.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • Bogus time for pickup

      You book on the app because it says 7 minutes for ride
      In milliseconds your card has the amount posted.

      25-30 minutes later the ride shows up. This is now the 3rd time for a huge difference in wait time versus what was promised via the app when booking.

      For the $5 savings of Lyft compared to taxi I believe a cab is better because there is no wait time at the major airports like Vegas.

      Sentiment
      • Negative
      Content
      • Pricing
      May 24, 2023
    • Very nice and kind

      Very nice and kind done his job. Thanks.

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Priority pickup should not be 7 minutes

      Priority pickup should not be 7 minutes

      Sentiment
      • None
      Content
      • Features and Usability
      May 24, 2023
    • Too long a wait

      Waited 60 minutes for pickup, very disappointed

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • Simply The Best!

      Better than all the rest!!!

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Penalize drivers for canceling rides

      …

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Lift … I love You!!! Thanks Bianca!!!

      Amen!!!

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Two Rides

      BOTH DRIVERS WERE FANTASTIC IN MY TIME OF STRESS WITH MY CAR BEING IN THE SHOP!
      They made me feel very comfortable even though I was in part uniform (Law Enforcement) & THAT is not something we usually do is any public transportation these days !
      Michele

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Arrival times underestimated every time

      I agree to pay more for a car to arrive in 2 mins, confirm the ride then, it updates to 3,4 or 5 minutes. It takes 7 minutes for the car to arrive.

      Look, I don’t mind waiting but it for the love of god, do better on estimating arrival time - maybe add a buffer??? It is super frustrating not getting what is communicated when selecting the ride type.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 24, 2023
    • Wow - what service!!

      Needed a lift from Conroe to Hobby Airport. The “other” company, 15 minutes before it’s supposed to arrive, didn’t have a driver assigned to the Ride. I immediately went on my LYFT account & within 2 minutes a driver took the ride. He was here on time, was so friendly & happy to c us, he put all the bags in his Trunk & opened the door to get in - it was like a Limousine Chauffeur! Arrived exactly at noon not one minute past. This guy made a huge Tip! Nice Job …..

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Mr.

      Adnan was awesome. He showed up on time and was very friendly.

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Driver/service

      Generally nice and polite and also respectful reached my destination on time .

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Paying Pink still no rush

      Drivers continue to cancel on me and I have to wait even though I am paying for faster service.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • Lyft has the nicest drivers!

      Lyft has the nicest drivers!

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023

Sentiment Analysis

  • Positive(18)
    60%
  • Negative(10)
    33%
  • None(2)
    7%
27 Net Promoter
Score

Popular Topics

  • Others(17)
    57%
  • Technical Issues(7)
    23%
  • Features and Usability(3)
    10%
  • Pricing(3)
    10%

Languages

  • English(30)
    100%

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from App Store reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Complete Market Research Guide for Furniture Stores

Complete Market Research Guide for Furniture Stores

Learn how to analyze reviews of furniture stores on Trustpilot.
2 min read
Complete Market Research Guide For Hobby Stores

Complete Market Research Guide For Hobby Stores

See how to scrape and analyze hobby store reviews on Trustpilot with one click to reveal customer insights.
2 min read
Complete Market Research Guide for Hair & Beauty Salons

Complete Market Research Guide for Hair & Beauty Salons

Learn how to leverage customer feedback for your hair and beauty salon listed on Trustpilot.
2 min read
Complete Market Research Guide for Fashion Stores

Complete Market Research Guide for Fashion Stores

Learn how to conduct market research to leverage customer insights for your fashion store on Trustpilot.
2 min read
Complete Market Research Guide for Fitness Centers

Complete Market Research Guide for Fitness Centers

Learn how to conduct market research for fitness centers on Trustpilot with one click.
3 min read
Complete Market Research Guide for Coffee Shops

Complete Market Research Guide for Coffee Shops

See how to analyze coffee shop customer reviews on Trustpilot with one click.
3 min read
Frequently Asked Questions

  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, and Google Play to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.