Announcing Free Research Tools: Turn Amazon, Trustpilot, Tripadvisor, Google Play and App Store reviews into market research!
See All Reports >>
United States
Mixed Reviews for Lyft

Mixed Reviews for Lyft

30 reviews between May 24, 2023 and May 25, 2023.

Lyft receives a mixed bag of reviews ranging from drivers being friendly and prompt to the app being glitchy and unsafe drivers. Some users have noted that Lyft is more expensive than Uber and that the wait time can be longer than expected. However, others praise the priority pickup feature and the helpfulness of Lyft during difficult situations. Overall, Lyft seems to have room for improvement but is still a viable option for transportation.

‎Lyft
Get a comprehensive research report!
Get a comprehensive research report right away

This research report is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

Buy Now!

30 reviews between May 24, 2023 and May 25, 2023.

May 24, 2023 - May 25, 2023

Popular Phrases

see all >>

Featured Content

see all >>
  • Convenient

    Every time stuck in a rut Lyft always gets me out of the situation. Gooo Lyft.

    Sentiment
    • Positive
    Content
    • Others
    May 25, 2023
  • much better then uber

    love this way more then uber i deleted uber thank you!!!! nicer safer drivers cleaner cars way faster amazing very happy

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 25, 2023
  • Stuck

    Stuck at the airport. The app won’t add alternate pay sources. Spent 1/2 hour wrestling with this crap. Automatically pulls from Apple Pay. I don’t use Apple Pay. Tired, annoyed, taking a taxi

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 25, 2023
  • Good rideshare app

    I can use it when it is cheaper in the area after arriving from a home place in the airport

    Sentiment
    • Positive
    Content
    • Pricing
    May 25, 2023
  • Terrible Customer Support

    They have terrible customer support when something goes wrong. A driver accidentally canceled a ride and they just keep sending me canned responses instead of trying to help me. Twitter support hasn’t been helpful either.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 25, 2023
  • Don’t trust they are less expensive…..check Uber

    I always thought Lyft was less expansive. I was very wrong I guess they do whatever they want for a ride that is 40$ on Uber cost me for a wait and save 30to 40 min $150.00 INSANE. I have screenshots

    Sentiment
    • Negative
    Content
    • Pricing
    May 25, 2023
  • Wrong Drop Off

    The Lyft app would have dropped us off at the wrong location. We had to input our address into Google Maps to get to our location. It was 1.5 miles away.

    Sentiment
    • None
    Content
    • Technical Issues
    May 24, 2023
  • Too long a wait

    Waited 60 minutes for pickup, very disappointed

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Driver/service

    Generally nice and polite and also respectful reached my destination on time .

    Sentiment
    • Positive
    Content
    • Others
    May 24, 2023
  • Paying Pink still no rush

    Drivers continue to cancel on me and I have to wait even though I am paying for faster service.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • See All Reviews

Sentiment Analysis

27 Net Promoter
Score

Popular Topics

Languages

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from App Store reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Complete Market Research Guide for Coffee Shops & Roasters

Complete Market Research Guide for Coffee Shops & Roasters

See how to analyze coffee shop customer reviews on Trustpilot with one click.
3 min read
Complete Market Research Guide for Fitness Centers

Complete Market Research Guide for Fitness Centers

Learn how to conduct market research for fitness centers on Trustpilot with one click.
3 min read
Complete Market Research Guide for Fashion Stores

Complete Market Research Guide for Fashion Stores

Learn how to conduct market research to leverage customer insights for your fashion store on Trustpilot.
2 min read
Complete Market Research Guide For Hobby Stores

Complete Market Research Guide For Hobby Stores

See how to scrape and analyze hobby store reviews on Trustpilot with one click to reveal customer insights.
2 min read
Complete Market Research Guide for Hair & Beauty Salons

Complete Market Research Guide for Hair & Beauty Salons

Learn how to leverage customer feedback for your hair and beauty salon listed on Trustpilot.
2 min read
Complete Market Research Guide for Furniture Stores

Complete Market Research Guide for Furniture Stores

Learn how to analyze reviews of furniture stores on Trustpilot.
2 min read
Frequently Asked Questions

  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.

Legal Disclaimer

We would like to clarify that this product is not created by App Store and is not associated with or supported by App Store in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to App Store's terms of use, including copyright regulations, when utilizing the extracted review data.