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Mixed Reviews for Lyft

Mixed Reviews for Lyft

30 reviews between May 24, 2023 and May 25, 2023.

Lyft receives a mixed bag of reviews ranging from drivers being friendly and prompt to the app being glitchy and unsafe drivers. Some users have noted that Lyft is more expensive than Uber and that the wait time can be longer than expected. However, others praise the priority pickup feature and the helpfulness of Lyft during difficult situations. Overall, Lyft seems to have room for improvement but is still a viable option for transportation.

‎Lyft
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30 reviews between May 24, 2023 and May 25, 2023.

May 24, 2023 - May 25, 2023

Featured Content

  • Convenient

    Every time stuck in a rut Lyft always gets me out of the situation. Gooo Lyft.

    Sentiment
    • Positive
    Content
    • Others
    May 25, 2023
  • much better then uber

    love this way more then uber i deleted uber thank you!!!! nicer safer drivers cleaner cars way faster amazing very happy

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 25, 2023
  • Stuck

    Stuck at the airport. The app won’t add alternate pay sources. Spent 1/2 hour wrestling with this crap. Automatically pulls from Apple Pay. I don’t use Apple Pay. Tired, annoyed, taking a taxi

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 25, 2023
  • Good rideshare app

    I can use it when it is cheaper in the area after arriving from a home place in the airport

    Sentiment
    • Positive
    Content
    • Pricing
    May 25, 2023
  • Terrible Customer Support

    They have terrible customer support when something goes wrong. A driver accidentally canceled a ride and they just keep sending me canned responses instead of trying to help me. Twitter support hasn’t been helpful either.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 25, 2023
  • Don’t trust they are less expensive…..check Uber

    I always thought Lyft was less expansive. I was very wrong I guess they do whatever they want for a ride that is 40$ on Uber cost me for a wait and save 30to 40 min $150.00 INSANE. I have screenshots

    Sentiment
    • Negative
    Content
    • Pricing
    May 25, 2023
  • Wrong Drop Off

    The Lyft app would have dropped us off at the wrong location. We had to input our address into Google Maps to get to our location. It was 1.5 miles away.

    Sentiment
    • None
    Content
    • Technical Issues
    May 24, 2023
  • Too long a wait

    Waited 60 minutes for pickup, very disappointed

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Driver/service

    Generally nice and polite and also respectful reached my destination on time .

    Sentiment
    • Positive
    Content
    • Others
    May 24, 2023
  • Paying Pink still no rush

    Drivers continue to cancel on me and I have to wait even though I am paying for faster service.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
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Sentiment Analysis

27 Net Promoter
Score

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