Grab Reviews: Convenience and Reliability with Some Issues
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Grab Reviews: Convenience and Reliability with Some Issues

Grab App Review Analysis: Uncover User Insights

Grab reviews highlight the app's convenience and reliability for travel in Asia. However, some users complain about poor customer support and technical issues. Cash payment denial and difficulty canceling subscriptions are common problems. Despite these issues, Grab provides prompt and safe services, expanding tourism opportunities. Foreign travelers find it easy to use, and drivers are generally reliable and friendly. However, language barriers and inaccurate time estimates pose challenges. Overall, Grab is considered essential for convenient transportation in Metro Manila.

Source: App Store Reviews of ‎Grab: Taxi Ride, Food Delivery

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Customer Feedback Analysis of ‎Grab: Taxi Ride, Food Delivery

Explore the comprehensive analysis of Grab app reviews focusing on convenience, reliability, and user issues. Ideal for market insights.

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Custom Date - Dec 25, 2024
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  • Doesn’t accept credit cards

    Didn’t accept any of my credit cards when trying to use it in the Philippines. It worked before but anymore. Fail

    Sentiment
    • Negative
    Content
    • Payment Problems
    Jan 15, 2024
  • Rey D from Illinois USA

    I’m really impressed with grab delivery service easy to deal and great app to order something I will order again

    Sentiment
    • Positive
    Content
    • Service Quality
    Jan 06, 2024
  • Consumer unfriendly practices

    They do things like delete promos when you try to reorder and it’s very annoying. Makes using alternatives almost always worth it when feasible.

    Sentiment
    • Negative
    Content
    • App Issues
    Jan 05, 2024
  • Inaccurate

    Affordable but the time estimates and GPS locator are always inaccurate

    Sentiment
    • None
    Content
    • Service Quality
    Jan 03, 2024
  • Uber is much better

    Drivers accept and cancel too often. The tracking on the vehicle is very poor.

    Sentiment
    • Negative
    Content
    • Driver Behavior
    Dec 30, 2023
  • Recommend

    Very nice and car was super clean and the ac was on. 😆

    Sentiment
    • Positive
    Content
    • Service Quality
    Dec 29, 2023
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13 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Grab: Taxi Ride, Food Delivery based on online reviews collected from App Store. The analysis helps Market Researchers, Product Managers, Customer Service Executives, Business Analysts, Travel Industry Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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