Gojek: Convenience, Reliability, and Room for Improvement
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Unveil Key Insights with Our Gojek Customer Feedback Analysis

Gojek: Convenience, Reliability, and Room for Improvement

Gojek is praised for its convenience and reliability in offering various services like food delivery, rides, and online shopping. Users appreciate the professional drivers but have encountered issues like price fluctuations, rude behavior, and unreliable drivers. The app's versatility is highlighted, although some users mention difficulties in tracking drivers or payment methods. Overall, Gojek's efficiency in food delivery is acknowledged, but improvements in ride services are suggested to compete better with other apps like Grab and INDrive.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Font size too small

    Suddenly ask fonts are smaller. It's almost useless when using outside or in harsh sunlight.

    Sentiment
    • None
    Content
    • App User Experience
    Jan 19, 2024
  • Total scam 👎

    These thieves just steal money and don’t bring the orders. The support service doesn’t answers. This app should be banned from the App Store. Scammers!

    Sentiment
    • Negative
    Content
    • Customer Support
    Dec 27, 2023
  • Supir membahayakan

    Membawa mobil tdk stabil miring ke kiri dan ke kanan dan beberapa kali selalu diklakson atau di ksh lampu krn mau menyerempet mbl lain.. tdk hanya sekali, tetapi berkali2 kejadiannya..
    mohon jika supir mengantuk tolong istirahat saja, dan tdk usah dipaksakan menyetir krn akan membahayakan penumpang..

    Sentiment
    • None
    Content
    • Driver Behavior
    Dec 26, 2023
  • Great app!

    Really is the best, most reliable app for a fast ride.

    Sentiment
    • Positive
    Content
    • Reliability and Convenience
    Dec 21, 2023
  • Great app

    App does everything!! Rides, shipping, online shopping, provisions, goods. All things.

    Sentiment
    • Positive
    Content
    • App Features and Functionality
    Dec 18, 2023
  • GoSend

    Great APP w/ great honest men

    Sentiment
    • Positive
    Content
    • Service Quality
    Dec 16, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Gojek based on online reviews collected from App Store. The analysis helps Market Research Analysts, Product Managers, Customer Experience Managers, Business Strategists, Mobile App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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