Gojek: Convenience, Reliability, and Room for Improvement
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Unveil Key Insights with Our Gojek Customer Feedback Analysis

Gojek: Convenience, Reliability, and Room for Improvement

Gojek is praised for its convenience and reliability in offering various services like food delivery, rides, and online shopping. Users appreciate the professional drivers but have encountered issues like price fluctuations, rude behavior, and unreliable drivers. The app's versatility is highlighted, although some users mention difficulties in tracking drivers or payment methods. Overall, Gojek's efficiency in food delivery is acknowledged, but improvements in ride services are suggested to compete better with other apps like Grab and INDrive.

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Custom Date - Apr 24, 2024
Featured Content
  • Font size too small

    Suddenly ask fonts are smaller. It's almost useless when using outside or in harsh sunlight.

    • None
    • App User Experience
    Jan 19, 2024
  • Total scam 👎

    These thieves just steal money and don’t bring the orders. The support service doesn’t answers. This app should be banned from the App Store. Scammers!

    • Negative
    • Customer Support
    Dec 27, 2023
  • Supir membahayakan

    Membawa mobil tdk stabil miring ke kiri dan ke kanan dan beberapa kali selalu diklakson atau di ksh lampu krn mau menyerempet mbl lain.. tdk hanya sekali, tetapi berkali2 kejadiannya..
    mohon jika supir mengantuk tolong istirahat saja, dan tdk usah dipaksakan menyetir krn akan membahayakan penumpang..

    • None
    • Driver Behavior
    Dec 26, 2023
  • Great app!

    Really is the best, most reliable app for a fast ride.

    • Positive
    • Reliability and Convenience
    Dec 21, 2023
  • Great app

    App does everything!! Rides, shipping, online shopping, provisions, goods. All things.

    • Positive
    • App Features and Functionality
    Dec 18, 2023
  • GoSend

    Great APP w/ great honest men

    • Positive
    • Service Quality
    Dec 16, 2023
  • See All Reviews
Sentiment Analysis
73 Net Promoter
Popular Topics
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