Gojek: Convenience, Reliability, and Room for Improvement
  • 77 users bookmarked
  • Who is this report for?
    • Market Research Analysts
    • Product Managers
    • Customer Experience Managers
    • Business Strategists
    • Mobile App Developers
Gojek: Convenience, Reliability, and Room for Improvement

Unveil Key Insights with Our Gojek Customer Feedback Analysis

Gojek is praised for its convenience and reliability in offering various services like food delivery, rides, and online shopping. Users appreciate the professional drivers but have encountered issues like price fluctuations, rude behavior, and unreliable drivers. The app's versatility is highlighted, although some users mention difficulties in tracking drivers or payment methods. Overall, Gojek's efficiency in food delivery is acknowledged, but improvements in ride services are suggested to compete better with other apps like Grab and INDrive.

Source: App Store Reviews of Gojek

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
37 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Gojek

Discover insights from our Gojek customer feedback analysis report, highlighting service quality, app functionality, and more.

Custom Date - Dec 11, 2024
Featured Content
  • Font size too small

    Suddenly ask fonts are smaller. It's almost useless when using outside or in harsh sunlight.

    Sentiment
    • None
    Content
    • App User Experience
    Jan 19, 2024
  • Total scam 👎

    These thieves just steal money and don’t bring the orders. The support service doesn’t answers. This app should be banned from the App Store. Scammers!

    Sentiment
    • Negative
    Content
    • Customer Support
    Dec 27, 2023
  • Supir membahayakan

    Membawa mobil tdk stabil miring ke kiri dan ke kanan dan beberapa kali selalu diklakson atau di ksh lampu krn mau menyerempet mbl lain.. tdk hanya sekali, tetapi berkali2 kejadiannya..
    mohon jika supir mengantuk tolong istirahat saja, dan tdk usah dipaksakan menyetir krn akan membahayakan penumpang..

    Sentiment
    • None
    Content
    • Driver Behavior
    Dec 26, 2023
  • Great app!

    Really is the best, most reliable app for a fast ride.

    Sentiment
    • Positive
    Content
    • Reliability and Convenience
    Dec 21, 2023
  • Great app

    App does everything!! Rides, shipping, online shopping, provisions, goods. All things.

    Sentiment
    • Positive
    Content
    • App Features and Functionality
    Dec 18, 2023
  • GoSend

    Great APP w/ great honest men

    Sentiment
    • Positive
    Content
    • Service Quality
    Dec 16, 2023
  • See All Reviews
Sentiment Analysis (limited preview)
73 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
37 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Google Play Reviews 77
  2. Trustpilot Reviews 100
  3. App Store Reviews 77
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Gojek based on online reviews collected from App Store. The analysis helps Market Research Analysts, Product Managers, Customer Experience Managers, Business Strategists, Mobile App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by App Store and is not associated with or supported by App Store in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to App Store's terms of use, including copyright regulations, when utilizing the extracted review data.