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Mixed Reviews for Booking.com

Mixed Reviews for Booking.com

30 reviews between May 23, 2023 and May 25, 2023.

Booking.com receives mixed reviews, with some users praising the app's ease of use and large selection of accommodations, while others complain of glitches and unhelpful customer service. The Genius rewards system is popular, but some users have had issues with reservation dates and cancellations. Fraudulent bookings have also been reported, with poor assistance from customer service. Overall, users appreciate the clean and comfortable rooms provided by Booking.com's accommodations and enjoy the easy booking process.

‎Booking.com: Hotels & Travel
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30 reviews between May 23, 2023 and May 25, 2023.

May 23, 2023 - May 25, 2023

Popular Phrases

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Featured Content

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  • Beautiful place and Beautiful location

    The stay was amazing. I got the Queen room with sofa bed. The room was so clean and spotless This room is having balcony with amazing views of ocean. It was so peaceful without any disturbance. Jane was kind enough to provide fruits, yogurt and muffins though it was not part of the booking. I will stay again whenever I go to white rock.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 25, 2023
  • Efficient

    Excellent app for making reservations . Clear and easy to use . Love it !

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 25, 2023
  • Easy, App Does The Heavy Lifting

    One of the better apps I’ve used for any service or purchase. Straightforward, let’s you know what’s available and where, with easy map locator and prices right up front. Sensible, clear layout. When I was about to look for an answer, it was right there, right on time. Room selections, amenities and cancellation options are clear. I hope my stay is as satisfying as my experience booking on Booking.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 25, 2023
  • City Hotel

    I love that place ,very beautiful ,Nice and comfortable ,so clean and a good condition can’t wait to go back to enjoy again the view and my favorite food from the restaurant love it.

    Sentiment
    • Positive
    Content
    • Others
    May 24, 2023
  • Too many emails

    I’m getting about 10 emails for 1 reservation.
    Marked as a spam- somehow still getting them.
    Contacted customer service- be bla bla bla.
    I’m leaving 1 star for every reservation I’m getting more than 1 email.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Booking made easy

    Great place to book vacations or just a getaway. Easy to use, lots to of places to pick from. Have used booking now for several
    Of my trips and it is easy.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Messages to hotel not working

    Can’t communicate with the hotel, it’s extremely frustrating, none of my messages are getting delivered and I have a notification saying they sent me a message but I can’t see it either

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Renovated and Soo clean

    5 stars… Great customer service, the room is very nice and clean. We will definitely stay again….

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • what a great pleasant place

    wow! very enjoyable stay, great location, love the area. room clean, spacious, and everyone is very professional! would recommend anyone coming to Saigon to stay as many nights as you can! best place to relax & feel welcome. will be back again & again! 😬

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • Good place with good people

    Room was very clean
    Has Wifi
    People try to help you and smile every time.
    Breakfast is good
    Hot water
    It’s my suggestion to you

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
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Sentiment Analysis

66 Net Promoter
Score

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  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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