Announcing Our GPT Integration: Transform Customer Reviews into Powerful Marketing
Create a New Report See All Reports
Mixed Reviews for Booking.com

Mixed Reviews for Booking.com

30 reviews between May 23, 2023 and May 25, 2023.

Booking.com receives mixed reviews, with some users praising the app's ease of use and large selection of accommodations, while others complain of glitches and unhelpful customer service. The Genius rewards system is popular, but some users have had issues with reservation dates and cancellations. Fraudulent bookings have also been reported, with poor assistance from customer service. Overall, users appreciate the clean and comfortable rooms provided by Booking.com's accommodations and enjoy the easy booking process.

‎Booking.com: Hotels & Travel
Need to analyze more reviews?

This research report is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

Buy Now!
  • Beautiful place and Beautiful location

    The stay was amazing. I got the Queen room with sofa bed. The room was so clean and spotless This room is having balcony with amazing views of ocean. It was so peaceful without any disturbance. Jane was kind enough to provide fruits, yogurt and muffins though it was not part of the booking. I will stay again whenever I go to white rock.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 25, 2023
  • Efficient

    Excellent app for making reservations . Clear and easy to use . Love it !

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 25, 2023
  • Easy, App Does The Heavy Lifting

    One of the better apps Iā€™ve used for any service or purchase. Straightforward, letā€™s you know whatā€™s available and where, with easy map locator and prices right up front. Sensible, clear layout. When I was about to look for an answer, it was right there, right on time. Room selections, amenities and cancellation options are clear. I hope my stay is as satisfying as my experience booking on Booking.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 25, 2023
  • Glitch in the app

    I love using booking.com for all my room reservation needs! The Genius rewards have improved throughout the years and it is a great feature to have. However, the app has been having a glitch lately when it comes to reservation dates and free cancelation days. For example, if I reserve for May 30-31, and it says free cancellation until the day before, the app instead of showing free cancellation until the 29th, it is showing free cancellation until the 28th.

    At first I thought I was counting the days wrong, but when I clicked ā€œManage my Reservationsā€ the days that appear in there are May 29-30. When I first saw this I panicked and thought I reserved the wrong days, but when I went back to check my reservation I indeed reserved it for May 30-31.

    This is an unfortunate glitch because it makes it a little confusing when managing reservations and it takes away from the user one extra day if we need to cancel a reservation.

    Hopefully this glitch gets resolved soon! Although it doesnā€™t affect the reservation itself, it can cause confusion for the users.

    Sentiment
    • Positive
    Content
    • Technical Issues
    May 25, 2023
  • City Hotel

    I love that place ,very beautiful ,Nice and comfortable ,so clean and a good condition canā€™t wait to go back to enjoy again the view and my favorite food from the restaurant love it.

    Sentiment
    • Positive
    Content
    • Others
    May 24, 2023
    • Intuitive

      Easy to use! Very intuitive. Will definitely use again.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Too many emails

      Iā€™m getting about 10 emails for 1 reservation.
      Marked as a spam- somehow still getting them.
      Contacted customer service- be bla bla bla.
      Iā€™m leaving 1 star for every reservation Iā€™m getting more than 1 email.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • Booking

      Excelente

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • 😢😢

      Siento cancelar, pero fue por lo de la nueva ley šŸ˜¢šŸ˜¢

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Booking made easy

      Great place to book vacations or just a getaway. Easy to use, lots to of places to pick from. Have used booking now for several
      Of my trips and it is easy.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Second trip we have book with them

      We like to book trips for our wedding anniversaries. Each time is better than the first.
      Last yearā€™s trip, We booked a king size bed room Monterey Tides. It was an amazing oceanfront stay. A little small in the room, but the view made up for it. The beach was right next to our room. We saw seals and other marine life from our window. We were soothe by the sounds of the ocean. The bar had a different house drink every day which was very tasty and not a watered down freebie. It was nice to sit in the lobby and watch the ocean while having a drink. There was some construction on the elevator, causing some longer wait and odors. But over all it was a great trip
      Elegant beach bungalow is awesome. Quiet neighborhood. Great amenities. Map on the phone sent us to the wrong place at first, but we found it. Close to restaurants and stores. Used the bbq grill and backyard for a home like relaxation. If I ever retire, this would be a great place to do so.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • I

      Very good

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Excellent

      Good offers

      Sentiment
      • Positive
      Content
      • Pricing
      May 24, 2023
    • Don’t expect them to help you with any problems

      If there is any issues with the hotel reservation. Or if you get a room that is different than the one listed all they will say is ā€œyou need to contact the propertyā€. They wonā€™t help you in any way.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • Mehdi

      Fue una experiencia fenomenal todo el Riad es hermoso.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • SecondIsaiahLLC

      Blessed ā¤ļøšŸ™šŸ¾āœļøšŸŒŽ

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • "This is the worst app I have ever used

      This is the worst app I have ever used. It automatically cancels bookings, the actual charged amount is different from what they said, and the refund only covers a portion of the amount.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • Excellent

      Love love love

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Rooms

      Great

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 24, 2023
    • Booking.com

      Simple, easy and time saving

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Booking

      Booking my hotel reservation was off tha chain just perfect easy loved the experience thanks Alabama Girl: Nena J

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Luis Alsina

      Me da todas las herramientas para tomar la mejor decisiĆ³n al memento de tener que seleccionar un alojamiento.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Messages to hotel not working

      Canā€™t communicate with the hotel, itā€™s extremely frustrating, none of my messages are getting delivered and I have a notification saying they sent me a message but I canā€™t see it either

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Absolute nightmare

      I have used booking.com over a dozen times to reserve hotels over the past several years and had no issues until we ran into a completely fraudulent company. Booking.comā€™s customer service has been ZERO help in resolving the matter. We booked a property in August under a free cancellation policy until two weeks before our stay at the end of Nov. The company charged us the full amount of the reservation $879, TWICE, and a $200 security deposit within 48 hrs of booking. We cancelled the booking two days later and attempted to resolve the issue with booking and the company (Vacation USA) over several weeks. After a month of no refunds and dozens of calls to booking customer service, we cancelled our credit card and reported the charges as fraudulent. Our bank deemed one of the initial charges as fraudulent, but said the company still had the right to refund the other two charges. We contacted the company and booking.com again in attempts to resolve the issue and again received no help. Vacation USA sent our bank fraudulent booking documents that contained reservations made by completely different customers for different dates and amounts, and then sent booking.com bogus refund confirmation documents. The company is a fraud, and booking.com has done absolutely nothing to back their free cancellation policy guarantee. We will never book through booking again. We are still out $1,079 and absolutely disgusted with how we have been treated as long time customers. I strongly advise you to just book directly through the hotels and save yourself the nightmare!

      Sentiment
      • Negative
      Content
      • Pricing
      May 23, 2023
    • Renovated and Soo clean

      5 starsā€¦ Great customer service, the room is very nice and clean. We will definitely stay againā€¦.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • The travel aid must needed

      Never has booking not live up to my expectations.

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Reliable booking

      Reliable

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • what a great pleasant place

      wow! very enjoyable stay, great location, love the area. room clean, spacious, and everyone is very professional! would recommend anyone coming to Saigon to stay as many nights as you can! best place to relax & feel welcome. will be back again & again! šŸ˜¬

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Excelente para buscar hoteles

      Good

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Good place with good people

      Room was very clean
      Has Wifi
      People try to help you and smile every time.
      Breakfast is good
      Hot water
      Itā€™s my suggestion to you

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023

Sentiment Analysis

  • Positive(25)
    83%
  • Negative(5)
    17%
  • None(0)
    0%
66 Net Promoter
Score

Popular Topics

  • Features and Usability(13)
    43%
  • Others(10)
    33%
  • Technical Issues(5)
    17%
  • Pricing(2)
    7%

Languages

  • English(26)
    87%
  • Spanish(4)
    13%

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from App Store reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Complete Market Research Guide for Furniture Stores

Complete Market Research Guide for Furniture Stores

Learn how to analyze reviews of furniture stores on Trustpilot.
2 min read
Complete Market Research Guide For Hobby Stores

Complete Market Research Guide For Hobby Stores

See how to scrape and analyze hobby store reviews on Trustpilot with one click to reveal customer insights.
2 min read
Complete Market Research Guide for Hair & Beauty Salons

Complete Market Research Guide for Hair & Beauty Salons

Learn how to leverage customer feedback for your hair and beauty salon listed on Trustpilot.
2 min read
Complete Market Research Guide for Fashion Stores

Complete Market Research Guide for Fashion Stores

Learn how to conduct market research to leverage customer insights for your fashion store on Trustpilot.
2 min read
Complete Market Research Guide for Fitness Centers

Complete Market Research Guide for Fitness Centers

Learn how to conduct market research for fitness centers on Trustpilot with one click.
3 min read
Complete Market Research Guide for Coffee Shops

Complete Market Research Guide for Coffee Shops

See how to analyze coffee shop customer reviews on Trustpilot with one click.
3 min read
Frequently Asked Questions

  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, and Google Play to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.