Mixed Reviews for MakeMyTrip App: Ease of Use vs. Customer Support
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Insightful MakeMyTrip App Customer Feedback Report

Mixed Reviews for MakeMyTrip App: Ease of Use vs. Customer Support

MakeMyTrip app receives mixed reviews from users, with complaints about crashes, poor customer support, and misleading bookings. However, some users appreciate the app's ease of use and competitive prices. The app is recommended for travel within India, offering great deals on flights and hotels. Users highlight the convenience of booking and canceling reservations through the app. Overall, the app's performance and customer service need improvement.

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  • Travel Industry Analysts
  • App Developers
  • Customer Experience Managers
  • Marketing Professionals
  • Tourism & Hospitality Consultants

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • As it’s a chines CEO I removed makemytrip app

    I got to know It’s a Chines funded company and chines CEO for the Indian travel app so I removed this app from my Apple phone , hope other Indians will follow the same.

    Sentiment
    • Negative
    Content
    • International Booking
    Jan 09, 2024
  • One star for not respecting the country

    Still promoting Maldives on your site, you deserve one star

    Sentiment
    • Negative
    Content
    • Travel Options
    Jan 08, 2024
  • Truest me don’t use

    The worst app you can do booking throw I used to do many booking throw them and they deduct the amount twice few times and it took them months to refund it

    Sentiment
    • Negative
    Content
    • Refund Issues
    Nov 22, 2023
  • Exceptional travel app

    Love MakeMyTrip. It is a beautifully designed App - intuitive, comprehensive and hassle free. In a span of 25 days, I have booked,cancelled, rebooked 15 flights, sent unaccompanied baggage, compared hotel rates - all within the App without any help. It is a life saver for me when I visit India.

    Sentiment
    • Positive
    Content
    • App Performance
    Nov 21, 2023
  • Service

    This is really an wonderful app. They provide the service as per mentioned in the add

    Sentiment
    • Positive
    Content
    • App Performance
    Nov 15, 2023
  • Great app!!

    As someone not Indian, this app gives you amazing deals inside India. Highly recommend.

    Sentiment
    • Positive
    Content
    • International Booking
    Nov 13, 2023
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Sentiment Analysis (of 30 reviews)
14 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for MakeMyTrip Flight, Hotel, Bus based on online reviews collected from App Store. The analysis helps Travel Industry Analysts, App Developers, Customer Experience Managers, Marketing Professionals, Tourism & Hospitality Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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