The Lodging Company: Customer Feedback Summary
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The Lodging Company: Customer Feedback Summary

The Lodging Company receives a mix of positive and negative feedback. While some customers praise their excellent service and accommodations, others complain about issues with refunds and booking errors. The company is commended for its fast responses and helpful staff, but criticized for lack of flexibility during unexpected events. Overall, customers appreciate the quality of service provided by The Lodging Company, although improvements are needed in handling unforeseen circumstances and ensuring accurate bookings.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Vielen Dank für Ihr Interesse und…

    Vielen Dank fßr Ihr Interesse und lächelndes Gesicht.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Jan 25, 2021
  • The Lodging Company

    Beautiful and relaxing place. The ambience is so cosy. All the staffs are very accommodating. They know how to entertain their guests. will definitely back here.

    Sentiment
    • Positive
    Content
    • Accommodation Quality
    Jan 18, 2021
  • Highly recommended as high level…

    Highly recommended as high level rock-solid professional service

    Sentiment
    • Positive
    Content
    • Accommodation Quality
    Nov 13, 2020
  • Start with doubts end with satisfied

    I had doubts about the service i will get but after i contacted with The lodging my opinions totally changes Everything was excellent and i had answers to my questions so quick and gently.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Nov 12, 2020
  • We've been very happy with all the bookings. Return client!

    We've been very happy with all the bookings we have made... Fast response with helpful info. Our contact Rebecca is great.

    Sentiment
    • Positive
    Content
    • Booking Experience
    Mar 11, 2020
  • Seamless!

    Making a reservation for a third year in a row through The Lodging Company remains a very efficient process. The people who have taken my calls are always very friendly and willing to help.

    Sentiment
    • Positive
    Content
    • Booking Experience
    Mar 02, 2020
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Sentiment Analysis (of 30 reviews)
84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for The Lodging Company  based on online reviews collected from Trustpilot. The analysis helps Hospitality Managers, Customer Service Executives, Marketing Professionals, Business Analysts, Travel Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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