Mixed Reviews for Alaska Airlines: Lack of Communication, Flight Cancellations, and Delays

Bought "premium" seats so I could recline and be more comfortable for 12 hours of flying.. The guy behind me kept hitting my seat so hard it was lurching me forward. Alaska air said all they would do was issue a measly $100.00 credit towards my next flight. That didn't even cover the extra cost of "premium". On top of all of that, they destroyed ALL 3 of our fish box coolers and our fish was all unthawed. Needless to say they can take their $100.00 credit and shove it!! NEVER fly this horrible airline!!!!!!! Especially if you have fresh seafood or anything that needs to be kept cool!!!…

Absolutely the best airline I have traveled on in years. 4 flights in 4 days. 3 of 4 flights were great. Only negative was flying the red eye back to Cleveland and I got chilly. I asked the attendant for a blanket and her response was, "we don't offer that on this type of flight." and walked away. She could have been a little nicer.…

I have to break up with Alaska Airlines. They cost me $1100 in missed work today, $3000 in replacement tickets last September, and a whole lot of hassle in January playing musical departure schedules. They just cannot get a plane off the ground in a timely fashion. I schedule 2-3 hour layovers and they still make me miss flights. Every trip with them is a disaster. It's not me, Alaska. It's you. …

I have done quite a bit of traveling in my day, but one airline I had never experienced until recently is Alaska Airlines. I flew Alaska Airlines from Houston to Seattle, then onward to Eugene, Oregon. It was my first time to fly this airline, so I was more in tune than usual to things like comfort, customer service, etc. The flight from Houston to Seattle was a long one, but the aircraft was large enough to accommodate, with a good deal of legroom. The overhead bins were larger than expected. And I found the customer service better than average. The flight attendants were dressed casually and were more than ready to help make your flight an enjoyable one. I didn’t have any issues with on- time arrivals or anything like that. The pilot kept us informed on things when necessary and we made it to Seattle and then Eugene with no delays. One thing I wish had been in greater abundance on the plane is outlets for charging phones. But that is about the only issue I can think of at this time. My daughter and I both have a positive first impression of Alaska Airlines and we are more than ready to use their services again. …

Unaccommodating, frustrating, disgusting planes unless you get a brand new one. I have a broken foot and the agent wouldn’t allow me to pay for a premium seat.

I tried to do the right thing and first emailed Alaska that I wanted a refund for the extra premium we paid or upgrade to 1st class on an upcoming flight and got the standard reply-thanks for flying Alaska, we will let the flight crew know and here's a $75 discount code for your…

Catastrophic airline where the customer gets ridd of. Flight got connected to Washington and we had 14h delay due to poor management of the airline. Also we got not refunded. never ever again

I have been blown away by the kindness and service shown to me on both legs of this trip. I had not expected much, but they completely exceeded my expectations. When life threw me some curve balls, they were able to be understanding and flexible. I missed my scheduled return…

Absolute trash airline. They left our bags in Seattle during one of our layovers. We asked for them to be delivered but they wouldn't deliver the bags until the next day. And I needed things from my bag for work the next day. When our bags arrived around 6:30, we said we would…

When I arrived to my seat there was a juice trash on chair, a smelly diaper trash on my foot space. When i asked the flight attendant to pick the three trash, he asked me if they’re mine and I said no, he said he’ll come later. He came later and asked me to give them to him, I…

First thing I had paid for my luggage 70 dollar and one I got it but other one where all my uniforms were missing and I approached the Alaskan baggage service they lady told me that it will be arriving later afternoon. However I told her to deliver it to the hotel where iam…

Alaska Air has stopped allowing passengers who have saved fares to select seats online. You now have to get a seat assignment at the gate and you get the dregs. They’re doing all they can to drive passengers to pricier tickets. I started flying Alaska air 30 years ago and it…

I am writing this post to express my deep disappointment and frustration with the unprofessional treatment and poor customer service we experienced during a recent flight with Alaska Airlines. As loyal customers, my wife and I had planned a trip that was months in the making,…

Tonight I had the terrible flying experience I often read about. Both the departure and arrival to the gate were delayed—yea, that happens, but the pilot and crew communicated poorly and rarely. On a 5 hour long flight the airline offered pretzels and beverages only. I paid for…

Delay delay delay. Lack of staffing and broken planes caused massive time delays without sufficient compensation. Avoid this airline if you value your time.

The plane got to Eugene Airport late while the connection flight didn’t wait took off on time. Bad communication on their part. I ended up missing my flight and has to wait for another plane for 6 hours at Seattle Airport. No discount was giving as they said is not their fault…

I wanted to state the great customer service I received at the San Francisco Branch. An agent by the name of Riley really helped my out. She worked for over 30 minutes to get my flight rescheduled. She handled my issue with class and urgency. I really appreciated the customer…

Delay after delay. Missed connecting flight and had to jump through hoops to get compensated for hotel. 2 weeks later, my wife flew Alaska out of Boise and the flight was delayed again so the connecting flight was missed.

Unfortunately I often have to use Alaska to connect in Seattle for an international flight. My flight today is delayed 5 hours. Yes, FIVE hours. The explanation: they are bringing in a new plane. Oh, a new plane, so worth the delay of FIVE hours and making my international…

Had wallet funds that they said needed to be used in 11 months. Today is the first day of the 11th month and when I went book today they were gone and all I got was, too bad, so sad. My money has been donated back to Alaska Airlines. Asked for help since they apparently…

I am currently sitting at the airport, fuming, at all the first class money that either my husband or his company spent on Alaska Airlines. We fly a lot, and we have both always enjoyed flying both Alaska and Delta, but past couple of years, time and time again, we’ve been…

Alaska Airlines always comes through! Even when its not their mistake! I will spare you the details... but another airlines (American) refused to allow my unaccompanied 14 year old minor to travel 2 days prior to the flight. They had the audacity to tell me that if the…

Be very careful before booking with Alaska. On my recent trip the flight was canceled and I received no notice (no text, email or call) about the cancellation. I found out about it when I arrived at the airport just like everyone else who was on that flight. The employees at…

Alaska Air broke the wheel on my suitcase. Arrived at 1:00am. No staff in site. Called in the morning to report. A lengthy claim and photos were required. Weeks later an email was received stating the broken wheel was normal wear and tear. Claim denied. A $50 credit towards a…

On time. Friendly attendants who went out of their way, picking up something I dropped in the terminal and getting it to me at my seat. Did I mention ON TIME departure and arrivals and connections? I'm sold.