Alaska Airlines receives negative reviews for lack of communication, flight cancellations, and delays. Customers report issues with customer service, missed flights, and lost baggage. Some praise the airline for good service and on-time arrivals. Overall, travelers express frustration and disappointment with Alaska Airlines.
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delayed my flight multiple times multiple hours due to maintnence issue. apparently the plane next to us also was delayed for the same reason. gave us lunch vouchers of 12 dollars. for reference, a single half of a sandwich i bought at that airport was 15 dollars
Sentiment
Negative
Content
Flight Delays
Aug 01, 2023
Unaccommodating
Unaccommodating, frustrating, disgusting planes unless you get a brand new one. I have a broken foot and the agent wouldn’t allow me to pay for a premium seat.
Sentiment
Negative
Content
Seat Comfort
Aug 01, 2023
Alaska Airlines; delay after delay - missed connecting flights... twice in 2 weeks
Delay after delay. Missed connecting flight and had to jump through hoops to get compensated for hotel. 2 weeks later, my wife flew Alaska out of Boise and the flight was delayed again so the connecting flight was missed.
Sentiment
Negative
Content
Flight Delays
Aug 01, 2023
I’m happy to say, FAREWELL Alaska!!
I am currently sitting at the airport, fuming, at all the first class money that either my husband or his company spent on Alaska Airlines. We fly a lot, and we have both always enjoyed flying both Alaska and Delta, but past couple of years, time and time again, we’ve been…
Sentiment
Negative
Content
Customer Service
Aug 01, 2023
Alaska sucks
Delay delay delay. Lack of staffing and broken planes caused massive time delays without sufficient compensation. Avoid this airline if you value your time.
Sentiment
Negative
Content
Flight Delays
Aug 01, 2023
Hopefully they maintain this excellent service in the future
On time. Friendly attendants who went out of their way, picking up something I dropped in the terminal and getting it to me at my seat. Did I mention ON TIME departure and arrivals and connections? I'm sold.
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This page displays purchase options and a preview of the customer feedback analysis report for Alaska Airlines Flights and Reviews (with photos) - Tripadvisor based on online reviews collected from Tripadvisor. The analysis helps Airline Customer Service Managers, Travel Industry Analysts, Customer Experience Strategists, Airline Operations Managers, Market Research Analysts to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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