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Mercari App Review: Pros and Cons of Buying and Selling Online
Mercari is a buying and selling app that is easier to navigate than eBay or Poshmark. The fees are too high and sellers have to wait for buyers to rate them before getting paid. The search function is not effective and the app crashes frequently. The removal of the local tab was a disappointment, and some find the app user-unfriendly. However, sellers can make a good profit from the app and customer service resolves issues quickly.
Best for- E-commerce Managers
- Marketplace Start-up Founders
- Product Managers
- Customer Experience Specialists
- Digital Marketing Professionals
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in the last 24 hours.
Here you can see the preview of this report containing the analysis of only 30 latest reviews.
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Eye Wipes
The eye wipes shipped safe, sound and quickly. They are brand new and a good price. I am happy thank you!
Sentiment- Positive
Content- Item Condition and Description Accuracy
May 23, 2023 -
Problem with search function
The search function on Mercari is horrible. Just brings up all kinds of unrelated nonsense.
Sentiment- None
Content- App Functionality and User Experience
May 23, 2023 -
mercari
a great company, issues resolved quickly! would be 5 stars but the other 2 are lost in nagging emails "you looked at, you left behind, you liked this so look at that, things to u may like.... they are annoying and i dont like to be begged to spend money, that borders desperate and takes the fun out:(
Sentiment- None
Content- Customer Service
May 22, 2023 -
Needs to do better
Needs to do better protecting sellers from scams, claims and issues regarding pay. Without us sellers you have no business. Make it work for the people
Sentiment- Negative
Content- Seller Protection and Scams
May 22, 2023 -
Love it!
Shipped same day as purchased as described fast and friendly!
Sentiment- Positive
Content- Selling Experience
May 22, 2023 -
Prices are outrageous
It’s night & day from what Mercari use to be. After their 10% fee, outrageous shipping price hikes & now a processing fee, you’re left with less than half of what you sell items for. Big ol F U Mercari.
Sentiment- Negative
Content- Shipping and Fees
May 22, 2023 - See All Reviews
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Positive(60)
31%
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Negative(56)
18%
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None(2)
94%
Score
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20% Positive
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20% Positive
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100% Negative
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75% Positive
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67% Negative
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33% Positive
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50% Positive
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50% Positive
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None(2)7%100% Positive
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English(30)
100%
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What is this page?
This page displays purchase options and a preview of the customer feedback analysis report for Mercari: Your Marketplace based on online reviews collected from App Store. The analysis helps E-commerce Managers, Marketplace Start-up Founders, Product Managers, Customer Experience Specialists, Digital Marketing Professionals to discover insights into what people love, dislike, and need.
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What does this report offer?
This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.
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Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.
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