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Mercari App Review: Pros and Cons of Buying and Selling Online

Mercari App Review: Pros and Cons of Buying and Selling Online

30 reviews between May 21, 2023 and May 24, 2023.

Mercari is a buying and selling app that is easier to navigate than eBay or Poshmark. The fees are too high and sellers have to wait for buyers to rate them before getting paid. The search function is not effective and the app crashes frequently. The removal of the local tab was a disappointment, and some find the app user-unfriendly. However, sellers can make a good profit from the app and customer service resolves issues quickly.

‎Mercari: Your Marketplace
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  • Too slow blanks out

    I really enjoy Mercari . I used to go on eBay a lot but Mercari is so much easier to navigate through and find whatever you need or have in curiosity that day doesn’t disappoint. Its more of a surprising feel but anyways one thing this app is super slow at moments I have no problems with my other apps except this one . Blanks out I don’t know if it’s due to masses in traffic or what but other than that I’m enjoying it but please fix your issue then you got a 5 from me thank you (4/5*)

    Sentiment
    • Positive
    Content
    • Technical Issues
    May 24, 2023
  • Thankyou

    Was very grateful for your speedy response because neither the buyer nor myself knew how to delete the sale because of that miscalculation on the shipping I wanted to be fair with the buyer and told her I thought it would be a bit much so appreciate your help thank you

    Sentiment
    • Positive
    Content
    • Others
    May 23, 2023
  • Eye Wipes

    The eye wipes shipped safe, sound and quickly. They are brand new and a good price. I am happy thank you!

    Sentiment
    • Positive
    Content
    • Pricing
    May 23, 2023
  • Recommendation

    You guy really need to work on a faster way to get the seller paid is redecillas that after being a trusted seller I still have to wait for the buyer to rate me and more than half the time the don’t rate so I gotta wait the 3 days it takes for them to receive their package and then wait till the rate me and if they don’t I have to wait another 3 days that’s just crazy please work on that

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 23, 2023
  • Bad business

    The fees are a joke and you are required to use their shipping otherwise there is a high likelihood that you won’t get paid

    Sentiment
    • Negative
    Content
    • Pricing
    May 23, 2023
    • Love it, just be aware :)

      I’ve used Mercari for years and done 90 transactions. Way easier than eBay or Poshmark. Shipping is reasonable however, I have been overcharged twice before(customer service does nothing.) If you spend over $600USD the IRS will need your information. So careful spending!

      Sentiment
      • None
      Content
      • Others
      May 23, 2023
    • Sellers Fees & Shipping is ridiculous

      I used to like this app a lot more but the selling fees and shipping has gotten ridiculous

      Sentiment
      • None
      Content
      • Pricing
      May 23, 2023
    • Problem with search function

      The search function on Mercari is horrible. Just brings up all kinds of unrelated nonsense.

      Sentiment
      • None
      Content
      • Features and Usability
      May 23, 2023
    • I’ve bought a lot for a great price

      Thank god it’s good

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Love, an excellent beautiful

      So glad I found this

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Done

      I sent the wrong package and Mercari and UPS won't help me. They keep pointing fingers and giving me the runaround. I am done with this scammer of an app!

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Couldn’t imagine you allow to sell used cosmetics

      I bought 3 lipsticks (set). When I opened them, I noticed that they all were tried. I had to go back and read the description, and it said that they were swooped once. Who in the right mind would sell, or buy cosmetics that was tried even once?! Very disappointing!

      Sentiment
      • None
      Content
      • Others
      May 22, 2023
    • ⚠️DO NOT USE THIS APP! ⚠️

      Plz don’t use this app they take soo much when you buy stuff and there customer service is terrible!

      who ever made this app kys⚠️⚠️⚠️

      Sentiment
      • Negative
      Content
      • Pricing
      May 22, 2023
    • Buyers not protected.

      It’s the simple truth necessary to share. Find out yourself.

      Sentiment
      • Negative
      Content
      • Others
      May 22, 2023
    • Keeps Crashing and saying unavailable

      Keeps Crashing and saying unavailable

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023
    • Inactive user

      I try to buying other after they are cancel and said due I have a multiple account per user. Due I don’t remember old email or phone numbers were I lose as got new phone numbers. I am tired of it response or no live person. That's why I GIVE YOU ZERO STAR. I deleted the old account from the old email as I am No Longer a user

      Sentiment
      • Negative
      Content
      • Others
      May 22, 2023
    • mercari

      a great company, issues resolved quickly! would be 5 stars but the other 2 are lost in nagging emails "you looked at, you left behind, you liked this so look at that, things to u may like.... they are annoying and i dont like to be begged to spend money, that borders desperate and takes the fun out:(

      Sentiment
      • None
      Content
      • Ads
      May 22, 2023
    • Great app

      I really enjoy using the app to sell and buy from. Easy to use

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Needs to do better

      Needs to do better protecting sellers from scams, claims and issues regarding pay. Without us sellers you have no business. Make it work for the people

      Sentiment
      • Negative
      Content
      • Others
      May 22, 2023
    • Fees are B S!!!

      These new fees are killing us sellers! You guys are making a killing and your greedy and just want more! I’m moving to selling on Facebook. Byeeeee

      Sentiment
      • Negative
      Content
      • Pricing
      May 22, 2023
    • Love it!

      Shipped same day as purchased as described fast and friendly!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Blanket Policies Difficult to Work With

      A buyer damaged an item before returning it. Because I did not notice within 24 hours Mercari will not take any action to fix the problem. This is a damage resulting in hundreds of dollars in revenue lost.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023
    • Junk Journal

      Wiki l go rate

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Prices are outrageous

      It’s night & day from what Mercari use to be. After their 10% fee, outrageous shipping price hikes & now a processing fee, you’re left with less than half of what you sell items for. Big ol F U Mercari.

      Sentiment
      • Negative
      Content
      • Pricing
      May 22, 2023
    • Second Rate App

      This is a horrendous app. I gave up selling and buying on here due to its user unfriendly interface. I can’t even just browse locally anymore. Mercari you seriously need to take some tips from other marketing businesses. Sorry but I can’t give a business that really has not got it together anything but 0 stars. Was forced to give it 1 though. This is a first for me.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 22, 2023
    • Mercari: If only they discounted shipping…

      Love most Mercari sellers! Most prices, items, and sellers are great! Shipping however… discount please! I’d rather wait a day or two more and pay less for shipping! If Marketplace can discount it…

      Sentiment
      • Positive
      Content
      • Pricing
      May 22, 2023
    • Fix the App

      PLEASE return the Local tab. It makes absolutely no sense as to why it was removed??? How can I EASILY see what’s local now? RETURN. IT. IMMEDIATELY. I’ll add two star WHEN it’s returned.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 21, 2023
    • Invalid Refresh Token

      I have been trying for a YEAR to get on to Mercari, but all I get is an INVALID REFRESH TOKEN message.
      No idea what that means or how to fix it .
      Totally locked out.
      No help from FAQ, OR customer service that I have to log on to access.

      I’d be so grateful if someone could help me

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 21, 2023
    • awesome app

      made close to $500 my first week selling stuff around my house. very easy to use and offers great resources to reach out to buyers

      Sentiment
      • Positive
      Content
      • Pricing
      May 21, 2023
    • Scam

      They removed my listing without even asking me for prove and had the audacity to say that if it would have sold I would have not gotten my money and they would not have to deal with the seller. I wrote customer service with my receipt and prove the item is real and legit but no one ever wrote me back and it’s going on days.

      Sentiment
      • Negative
      Content
      • Others
      May 21, 2023

Sentiment Analysis

  • Positive(10)
    33%
  • Negative(15)
    50%
  • None(5)
    17%
-17 Net Promoter
Score

Popular Topics

  • Others(10)
    33%
  • Pricing(8)
    27%
  • Features and Usability(6)
    20%
  • Technical Issues(5)
    17%
  • Ads(1)
    3%

Languages

  • English(30)
    100%

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