Frustration Mounts as OfferUp Adds Intrusive Ads, Fails to Remove Scams
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Comprehensive OfferUp User Feedback Analysis Report

Frustration Mounts as OfferUp Adds Intrusive Ads, Fails to Remove Scams

OfferUp is a platform for buying and selling items, but recent updates caused frustration among its users. The new addition of intrusive advertisements, scams, and difficulties in posting items has made it hard for people to use the app. Some users were also charged without proper warning, while others could not access their conversations due to the numerous ads. While the app layout is cool, its inconsistency in removing scam sellers and incapability to remove unsold items automatically has left its users disappointed.

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Custom Date - Apr 13, 2024
Featured Content
  • The New Update Ruined The App

    Way too many ads, I’m just trying to scroll and then BOOM an unavoidable, unwarranted 1 minute ad pops up. At least give me the option to watch 3 at once and then leave me alone for an hour…it really ruined the quality of the experience.

    Sentiment
    • Negative
    Content
    • Annoying Advertisements
    May 24, 2023
  • Listing never show up

    Been trying on and off with this app but for some reason my listings NEVER show up. I even check from a different phone and nothing yet it says it’s listed. Emailed offer up with no response. Complete waste of time and extremely disappointing.

    Sentiment
    • Negative
    Content
    • Listing and Posting Issues
    May 24, 2023
  • Bad ads

    I just got an ad saying that my memory was low on my iPhone, which is freaking impossible because I have no apps open… That is predatory advertising and you’re gonna take advantage of people who don’t know technology you need to stop doing ads like that it ain’t worth the money sell me a dishwasher not software

    Sentiment
    • Negative
    Content
    • Annoying Advertisements
    May 24, 2023
  • A little disappointed

    I’ve been using offer up for some time now, and the recent addition of ads as you scroll through as well as exterior sites being able to post, really gets annoying. If you had dedicated ad bars, that would be one thing, but having a pop-up ad where I can’t get out of it is absolutely ridiculous. I’m not playing some game, I’m actually looking for particular items.

    Sentiment
    • None
    Content
    • App Functionality and User Experience
    May 23, 2023
  • Great app but has flaws.

    It’s a great app I really like it. I have sold and purchased many items. But you should implement a feature where unsold items get unlisted automatically after a month, unless you reenlist it. It’s really annoying to search for something and an item from three years ago that never got marked as sold by the user never got removed. Other than that the app is really easy to navigate and posting is a breeze. I know its the user’s fault to not marking as sold, BUT of they got removed automatically that would not be an issue.

    Sentiment
    • Negative
    Content
    • Listing and Posting Issues
    May 23, 2023
  • Sell

    Put my truck for sale in 2 days gone good offers too

    Sentiment
    • Positive
    Content
    • App Functionality and User Experience
    May 23, 2023
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎OfferUp - Buy. Sell. Letgo. based on online reviews collected from App Store. The analysis helps Market Researchers, Product Managers, UI/UX Designers, Digital Marketers, Customer Service Executives to discover insights into what people love, dislike, and need.

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