Unlock Insights with MakeMyTrip Customer Feedback Analysis
MakeMyTrip's customer care is unhelpful and lacks human representatives. The app offers easy booking and cancellation, but some users have experienced issues with the service. The company provides a wide range of options at competitive prices, but there have been complaints about bad hotels and poor customer service. Despite these drawbacks, some customers have had good experiences and appreciate MakeMyTrip's promptness and user-friendly interface.
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Not at all suitable for family where i have stayed, will fall sick, make my trip remove this ruby apartment listed is north goa
Sentiment
Negative
Content
Property Standards
Nov 17, 2023
Superb performance App
Great app and very user friendly Easy to navigate UI
Sentiment
Positive
Content
App Experience
Nov 17, 2023
Poor service
Very poor customer service. Haven’t even received the refund for the flight that was cancelled by the airline. It’s almost 2 months.
Sentiment
Negative
Content
Refund Issues
Nov 16, 2023
Excellent
My cancellation due to unforeseen circumstances was done instantaneously without any issues. Great way.
Sentiment
Positive
Content
Booking and Cancellation
Nov 16, 2023
Trip To Your Perfect Holiday
Make My Trip has myriad of options at very competitive price coupled with credit card offers
Sentiment
Positive
Content
Booking and Cancellation
Nov 16, 2023
Excellent app
Excellent experience whether booking or cancellation. Rates offered were competitive. Unfortunately my trip was cancelled so I had to cancel my hotel reservation. Thanks make my trip
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for MakeMyTrip Flight, Hotel, Bus based on online reviews collected from App Store. The analysis helps Travel Industry Analysts, Customer Experience Managers, Product Managers in Travel & Hospitality, Marketing Professionals in Tourism, Hotel and Hospitality Consultants to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Can I have this research report with more reviews?
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Introduction
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Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
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Content Analysis (2/2)
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SWOT Analysis
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
Right now, you're only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Summaries
SWOT Analysis
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