Overview of Trip.com Online Reviews
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Overview of Trip.com Online Reviews

Users generally find Trip.com to be a convenient and user-friendly platform for booking flights, hotels, trains, and attractions. Many users appreciate the discounts and easy booking process. However, some reviewers encountered issues such as difficulties in canceling bookings, poor customer service, and delays in ticket issuance. Additionally, there were complaints about changes in flight schedules not being adequately addressed. Despite these challenges, Trip.com is praised for its variety of options and savings opportunities.

Best for
  • Travel Industry Analysts
  • Customer Experience Managers
  • Product Managers in Travel Tech
  • Marketing Professionals in Tourism
  • Hotel and Airline Strategy Executives

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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  • Poor services

    I have experienced the poor services. I booked the flight on the Trip application. Then, the flight schedule was changed by the airline. I asked for the proper solutions but I did not even get the refunds or the new propel flight because it did not suit the policies. To be reminded that the airline changed my flight. As an agents, Trip can not bring me in a good position anymore. This is what they said “it was worth noting that we were only agents and we had to follow the airline's policies.”

    Why do we need to pay for their services?

    Best wishes,
    Wanmai

    Sentiment
    • Negative
    Content
    • Flight Schedule Changes
    Aug 09, 2024
  • Amazing

    Flights, trains, hotels and attractions all on a finger tip

    Sentiment
    • Positive
    Content
    • App Functionality
    Aug 08, 2024
  • โรงแรมถูกยกเลิก

    จองหักเงินเรียบร้อย โรงแรมยกเลิกจองอ้างว่าห้องพักเต็มแล้ว แต่ระบบมีปัญหา เสนอให้2ข้อเลือก ที่พักใหม่ แต่เขาออกค่าโรงแรมใหม่ให้แต่ที่พักใหม่ห่างจากปลายทางที่จะ20กว่าโล อีก1 คืนเงิน แบบรอยอด3 วัน ทั้งๆที่ไม่ใช่ความผิดเรา แต่ต้องมานั่งรอเงิน อีกอย่างทำความเข้าใจได้ว่าระบบธนาคารคืนยอด แต่คุณลืมไปหรือเปล่าว่าคนเราไม่ได้มีเงินสำรองขนาดนั้นถึงราคาจะหลักร้อย นี้ไม่ใช่ลูกค้าที่จองครั้งแรกนะ จองผ่านแอปนี้มาตลอด แต่รอบนี้แค่ปัญหาแค่นี้รู้สึกว่าแอปปัดความรับผิดชอบสุดๆ คือแบบไม่รู้จะพูดยังไงแต่แค่จะบอกว่าไม่โอเคจริงๆ

    Sentiment
    • Negative
    Content
    • Payment and Refunds
    Jul 31, 2024
  • Меняют условия, не вернули деньги!

    Удалить и забыть о этом приложении!

    Sentiment
    • Negative
    Content
    • None
    Jul 25, 2024
  • ขอบคุณที่สร้างแอปนี้ขึ้นมา

    ดีมากกก ไม่รู้จะพูดยังไง คือดีจริงๆค่ะ ลดไปได้เยอะมากทั้งค่าห้องค่าเครื่อง มีส่วนลดให้ตลอด🥰😍

    Sentiment
    • Positive
    Content
    • Promotions and Discounts
    Jul 21, 2024
  • Communication assisted

    โทรติดต่อคุยกับเจ้าหน้าที่พูดจา น้ำเสียงสุภาพ ให้คำตอบรวดเร็ว ไม่รอนาน ทั้งให้คำแนะนำที่ดี

    Sentiment
    • Positive
    Content
    • Customer Service
    Jul 21, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Trip.com: Flight, Hotel, Train based on online reviews collected from App Store. The analysis helps Travel Industry Analysts, Customer Experience Managers, Product Managers in Travel Tech, Marketing Professionals in Tourism, Hotel and Airline Strategy Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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