Critical Overview: Mailchimp's Trustpilot Reviews Unveiled
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Mailchimp Review Analysis: Unveiling Customer Insights

Critical Overview: Mailchimp's Trustpilot Reviews Unveiled

Mailchimp receives overwhelmingly negative feedback on Trustpilot, with users complaining about billing issues, poor customer service, account cancellations without reason, and restrictions on use. Customers express frustration with hidden fees, lack of transparency, slow interfaces, and unhelpful support, leading to a general consensus to avoid the service at all costs.

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Custom Date - May 21, 2024
Featured Content
  • I love this software

    I love this software, can't understand why here so mane bad reviews. Everything working well for me. Using Mailchimp 3 years

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 12, 2024
  • Bad bad service.

    Bad bad service.Just difficult to use, UN-intuitive, ugly graphics, expensive, and adding convoluted extra stumbling blocks to squeeze every penny out of you.

    Sentiment
    • Negative
    Content
    • Platform Performance and Speed
    Apr 06, 2024
  • Contacted customer support numerous…

    Contacted customer support numerous times, unable to move forward as no longer have access to MFA. BEWARE there is no support, AVOID.

    Sentiment
    • Negative
    Content
    • Account Access and Security
    Mar 22, 2024
  • Mailchimp has been stealing my money for almost one year

    I have been charged with $13 for almost one year for a service a I have never used, and I can’t even contact customer service because I have FREE PLAN, and they are asking me to upgrade the plan in order to get customer support. What a joke is that???

    Sentiment
    • Negative
    Content
    • Billing and Pricing Complaints
    Feb 08, 2024
  • We put all the effort to design the…

    We put all the effort to design the email and then when you click "send" to a small group of people you get banned for no reason. We are not breaking any guidelines and our business is very compliant but we get banned for no reason. 0 stars, worst mail company on the planet.

    Sentiment
    • Negative
    Content
    • Email Sending Restrictions
    Feb 01, 2024
  • Charges our card whatever they feel like

    We only have 760 contacts and Mailchimp charges us $39.60 per month (Essentials Plan). On their plans page they state their Essentials plan costs $26.50 for 1,500 contacts. In other words, they start gouging you after you become a customer.

    Sentiment
    • Negative
    Content
    • Billing and Pricing Complaints
    Jan 15, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-93 Net Promoter
Score
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Mailchimp  based on online reviews collected from Trustpilot. The analysis helps Digital Marketing Specialists, Email Marketing Managers, Customer Experience Analysts, Business Owners, Product Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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