Constant Contact Customer Service Excellence and Performance Feedback
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Constant Contact Customer Service Excellence and Performance Feedback

Constant Contact's customer service receives high praise for being patient, knowledgeable, and quick to resolve issues. However, some users faced challenges with slow performance and difficulty in canceling subscriptions. Overall, the support team was commended for their professionalism and helpfulness, making users feel valued and important.

Best for
  • Marketing Managers
  • Customer Service Directors
  • Business Owners
  • Email Marketing Specialists
  • Product Managers

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Custom Date - May 18, 2024
Featured Content
  • CeCe was UNBELIEVABLE PATIENT AND…

    CeCe was UNBELIEVABLE PATIENT AND KNOWLEDGEABLE. I was amazed and impressed with the level of attention and patience that she had in helping me resolve my problem!!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 19, 2024
  • Teresa was a great help for me today

    Teresa was a great help for me today! We discovered a fix I was willing to utilize, I’m using another browser, but all is well now. Thank you guys! Cheers! 🍻

    Sentiment
    • Positive
    Content
    • Technical Support Experience
    Apr 15, 2024
  • The knowledge of the rep was outstanding.

    The knowledge of the rep. We are big fans of constant contact. We should have switched a long time ago from Mail Chimp.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Appreciation
    Apr 05, 2024
  • Teresa was knowledge a patient…

    Teresa was knowledge a patient listener.She walked me through my account and answered all my questions. She showed me how to utilize tools and to free up space in my library. Very helpful!

    Sentiment
    • Positive
    Content
    • Account Management and Billing
    Mar 22, 2024
  • Michah was very helpful in navigating…

    Michah was very helpful in navigating my new monthly newsletter format

    Sentiment
    • Positive
    Content
    • Technical Support Experience
    Mar 21, 2024
  • Micah was extremely polite and helpful

    Micah was extremely polite and helpful. He went above and beyond helping me with all that I needed done.

    Sentiment
    • Positive
    Content
    • Technical Support Experience
    Mar 18, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
75 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Constant Contact  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Service Directors, Business Owners, Email Marketing Specialists, Product Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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