Mixed Customer Experiences: Pricing, Support, and Usability Concerns in ActiveCampaign Reviews
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ActiveCampaign Feedback Report: Insights & Analysis

Mixed Customer Experiences: Pricing, Support, and Usability Concerns in ActiveCampaign Reviews

ActiveCampaign customers have a mixed experience, with complaints about pricing increases, billing issues, poor customer support, and complicated interfaces. Some users praise the product features and support quality. Notable points include difficulties in canceling accounts, inadequate customer service channels (like email-only support), and pricing concerns. Users appreciate the effectiveness of the platform when it comes to email marketing and CRM functionalities, but encounter challenges with usability, slow support responses, and high costs.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The customer support was really patient…

    The customer support was really patient and helpful with me. I am very new to activecampaign buy Bridget's assistance really helped me.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 26, 2024
  • Automations and the evidence of my…

    Automations and the evidence of my contacts, also the rate of e-mails reader

    Sentiment
    • Positive
    Content
    • Platform Usability and Features
    Apr 12, 2024
  • Rapido e direto ao ponto

    Atendimento muito rapido e direto ao ponto. Quem cuidou do meu problema parece uma pessoa inteligente, que sabe resolver.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 11, 2024
  • Great product and support!

    Great product and support!

    Sentiment
    • Positive
    Content
    • Platform Usability and Features
    Mar 20, 2024
  • Fast response and resolution time

    Fast response and resolution time! Amazing customer service provided, a fantastic experience working with Active Campaigns customer service team!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 12, 2024
  • The functionality is outstanding. Great customer support

    The functionality is outstanding. Great customer service, prompt and efficient! Really enjoyed my experience.

    Sentiment
    • Positive
    Content
    • Platform Usability and Features
    Mar 11, 2024
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Sentiment Analysis (of 30 reviews)
33 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ActiveCampaign  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Service Directors, Product Managers, Business Analysts, Customer Experience Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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