Mixed Customer Reviews for Lowe's App and Website
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Lowe's Feedback Report: Insights for Enhancing Customer Experience

Mixed Customer Reviews for Lowe's App and Website

The Lowe's app receives mixed reviews from customers, with some praising its convenience and helpfulness, while others report issues with logging in, slow performance, and inaccurate product locations. Some customers also report receiving spam notifications and having difficulty with checkout. There are also complaints about the store's website, including problems with updating information and selecting pick-up locations. However, several customers commend the helpfulness of staff and the store's product selection.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Online Order

    Great help from Aaron at Kingsville Lowe’s customer service on completing online order.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 23, 2023
  • Great place to shop

    They have most everything I need

    Sentiment
    • Positive
    Content
    • Overall Shopping Experience
    May 23, 2023
  • Awesome App

    I love the Lowe’s app! Saves money and time!

    Sentiment
    • Positive
    Content
    • Overall Shopping Experience
    May 23, 2023
  • Fred Clark Chandler

    I Have Always Had Great 👍 Luck 🍀 finding Just What I Need @ Lowe’s and I’m
    Very Happy 😃 With The Selection Of
    Your Products and Your Service!!! Okay 👍

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 22, 2023
  • Love Our Lowes

    We usually can alway find all our repair needs at THE Local MADISONVILLE Location
    This was a Special Order and ordering was easy and shipped to my home .

    Sentiment
    • Positive
    Content
    • Online Order Pickup Challenges
    May 22, 2023
  • My Lock Screen is not your ad space

    On principle, I give one-star reviews to any app that sends marketing notifications which can’t be disabled separately from other notification types. Stop the spam.

    Sentiment
    • Negative
    Content
    • Technical Difficulties
    May 21, 2023
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Sentiment Analysis (of 30 reviews)
-24 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Lowe's Home Improvement based on online reviews collected from App Store. The analysis helps Retail Managers, Product Developers, Marketing Professionals, Customer Service Trainers, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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