Neiman Marcus App Woes: Crashes, Order Issues, and Customer Service Problems
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Neiman Marcus App Feedback: Insights and Analysis

Neiman Marcus App Woes: Crashes, Order Issues, and Customer Service Problems

The Neiman Marcus Luxury Fashion app faces severe issues with frequent crashes, order mishaps, and unsatisfactory customer service. Users report constant app shutdowns, difficulty navigating, and problems with in-app features like favoriting items. Complaints include unauthorized charges, stock inaccuracies, and malfunctioning filters. Despite positive interactions with staff members, such as Natasha and Michelle, the overall experience is marred by technical shortcomings and app unreliability.

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  • E-commerce Strategists

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Don’t buy anything( pre-order )😡

    Don’t buy anything( pre-order ), most probably it will be lost or cancelled last min! 😡

    Sentiment
    • Negative
    Content
    • Ordering Issues
    Mar 06, 2024
  • Constant Crashing.

    All I want to do is shop, why does the app always crash?

    Sentiment
    • Negative
    Content
    • App Crashes
    Mar 02, 2024
  • Worst shopping app ever

    It’s cracked down A LOT. You have to fire the employees in charge of managing the app right now.

    Sentiment
    • Negative
    Content
    • App Performance
    Dec 10, 2023
  • Crashes constantly

    App will just crash randomly while scrolling. Occurs every time I’ve used the app.

    Sentiment
    • Negative
    Content
    • App Crashes
    Oct 26, 2023
  • App does not work

    App has stopped working for both myself and my wife on IPhones

    Sentiment
    • Negative
    Content
    • Technical Difficulties
    Oct 15, 2023
  • Always crashing

    App always crashing and now for the last month doesn’t even open on iPhone/ipad..

    Sentiment
    • Negative
    Content
    • App Crashes
    Oct 10, 2023
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Sentiment Analysis (of 30 reviews)
-77 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Neiman Marcus | Luxury Fashion based on online reviews collected from App Store. The analysis helps Retail Managers, App Developers, Customer Experience Specialists, Market Analysts, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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