Customers frustrated with Ulta's app and website
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Ulta Beauty Feedback Report: Insights & Resolutions

Customers frustrated with Ulta's app and website

Ulta's app and website have been causing major issues for customers, with constant error messages and glitches. Some customers have resorted to deleting and reinstalling the app to try and fix the issues. The customer service has also received criticism, with some feeling that employees were not helpful or welcoming. However, many still love Ulta's range of products and sales, despite the frustrating experience with the app.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Terrible

    App and website not working since Thursday for me. Several similar reviews have been posted. I give up.

    Sentiment
    • Negative
    Content
    • App and Website Crashes
    May 21, 2023
  • The new system is soooo much slower than the old way

    The app is great. The old system was a lot faster connection than this new version. This new version. It’s not so ehh okay. It could be a lot better.

    Sentiment
    • Positive
    Content
    • App Performance and Technical Issues
    May 20, 2023
  • Shockingly Bad App

    I love ULTA, but this app is shockingly terrible. Constantly having issues and asking me to “refresh” and I’ve never once successfully been able to place an order in the app.

    Sentiment
    • None
    Content
    • App Performance and Technical Issues
    May 20, 2023
  • Payment rarely goes through

    App has a glitch that will recharge you, or not charge you at all but says ur order exists but it didnt go through their system.

    Sentiment
    • Negative
    Content
    • Online Ordering and Payment Difficulties
    May 19, 2023
  • Not working properly

    Since the last update I constantly get the “refresh and try again” pop up, and I hit it a million times and it doesn’t work, I’ve never seen this issue before but it’s been going on for like a month or two now, please fix this.

    Sentiment
    • Negative
    Content
    • App Performance and Technical Issues
    May 18, 2023
  • Customer Service

    customer service is not very good. when you’re trying to get information on your own account, they tell you that you HAVE to go in person to the store. they can’t help you online or over the phone if you need anything fixed on your account.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    May 18, 2023
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Sentiment Analysis (of 30 reviews)
-37 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Ulta Beauty: Makeup & Skincare based on online reviews collected from App Store. The analysis helps Retail Managers, Customer Experience Analysts, Digital Marketing Specialists, Product Managers, E-Commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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