Mixed Experiences with Affirm Payment Plans
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Mixed Experiences with Affirm Payment Plans

Customers have had mixed experiences using Affirm for payment plans on purchases. Some have had trouble with payment processing, while others appreciate the ease of use and convenience. The company has been accused of deceptive practices and high interest rates. However, customer service has been helpful in resolving issues. Some customers have had trouble accessing their accounts through the app. Overall, Affirm is a simple way to make payments on larger purchases, but be cautious of potential issues.

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  • E-Commerce Strategists
  • Consumer Behavior Analysts
  • Financial Advisors
  • Marketing Professionals

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Prepping on a budget and Affrim makes it possible!

    Prepping for the who knows when or what!!
    God didn’t say be dumb and yes he said to always be prepared and prayed up.
    Thank you Affrim for providing this service.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 19, 2023
  • Don’t like them

    I use to use it all the time now they refuse to give me credit!! I prefer Afterpay they gave me $1000 credit!!
    This company is way to picky!!

    Sentiment
    • Negative
    Content
    • Credit Approval Process
    May 19, 2023
  • App is broken

    I have been trying to access my account via the app for last 48 hours and it will not open it just spins and spins what is going ????

    Sentiment
    • Negative
    Content
    • App Performance
    May 18, 2023
  • New 70” VSIZO

    Enjoyed using Affirm … the best way to shop and acquire your “on-my-list” must have items!!! Sign up today!!!

    Sentiment
    • Positive
    Content
    • Online Shopping Experience
    May 17, 2023
  • Convenient Way to pay

    This makes purchases more easier to pay. Easy to navigate and clear instructions and many Merchants you can shop from.

    Sentiment
    • Positive
    Content
    • Ease of Use
    May 17, 2023
  • Feels Sketchy re: ‘Plaid’ ACH account access

    Feels sketchy re: request to provide ‘Plaid’ your bank account sign-in credentials for ACH payments- uh… NOPE

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    May 17, 2023
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Sentiment Analysis (of 30 reviews)
6 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Affirm: Buy now, pay over time based on online reviews collected from App Store. The analysis helps Retail Managers, E-Commerce Strategists, Consumer Behavior Analysts, Financial Advisors, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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