Mixed Reviews for Home Depot App and Service
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Mixed Reviews for Home Depot App and Service

Customers have mixed reviews about the Home Depot app and service. Some praise the app for making shopping easier and for the excellent customer service. However, others criticize the app for technical glitches, difficulty in applying military discounts, and inconsistent item availability for curbside pickup. Others express frustration about delivery charges and bait-and-switch tactics. Overall, the store's wide selection, in-stock inventory, and helpful staff are still preferred by many shoppers.

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Custom Date - Mar 02, 2024

Featured Content

  • My Depot

    I’m so glad I downloaded the app, it makes it so much easier to shop! Thank you for making it available!

    Sentiment
    • Positive
    Content
    • Customer Service
    May 22, 2023
  • Friendly

    I love this store. Everyone is so nice. The service is fast and the store is always clean

    Sentiment
    • Positive
    Content
    • Customer Service
    May 22, 2023
  • MIL DISC

    Experience was great but the system does not allow to get military discount when purchasing online through the app

    Sentiment
    • None
    Content
    • Military Discount
    May 22, 2023
  • Easy Purchase

    Caught product on sale. Impressed that online purchase also automatically applied military discount! What a great deal! Thanks

    Sentiment
    • Positive
    Content
    • Military Discount
    May 21, 2023
  • Customer service!!!

    Kimberly in customer service was so patient and diligent in helping us place our order. Thank you Kimberly!

    Sentiment
    • Positive
    Content
    • Customer Service
    May 21, 2023
  • Joe N

    Hudson, Wi and Mpls. ( New Brighton Blvd) Very happy with customer service and truck rental options

    Sentiment
    • Positive
    Content
    • Customer Service
    May 21, 2023
  • See All Reviews

Sentiment Analysis

27 Net Promoter
Score

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  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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