Mixed Reviews for Home Depot App and Service
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Mixed Reviews for Home Depot App and Service

Customers have mixed reviews about the Home Depot app and service. Some praise the app for making shopping easier and for the excellent customer service. However, others criticize the app for technical glitches, difficulty in applying military discounts, and inconsistent item availability for curbside pickup. Others express frustration about delivery charges and bait-and-switch tactics. Overall, the store's wide selection, in-stock inventory, and helpful staff are still preferred by many shoppers.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • My Depot

    I’m so glad I downloaded the app, it makes it so much easier to shop! Thank you for making it available!

    Sentiment
    • Positive
    Content
    • Customer Service
    May 22, 2023
  • Friendly

    I love this store. Everyone is so nice. The service is fast and the store is always clean

    Sentiment
    • Positive
    Content
    • Customer Service
    May 22, 2023
  • MIL DISC

    Experience was great but the system does not allow to get military discount when purchasing online through the app

    Sentiment
    • None
    Content
    • Military Discount
    May 22, 2023
  • Easy Purchase

    Caught product on sale. Impressed that online purchase also automatically applied military discount! What a great deal! Thanks

    Sentiment
    • Positive
    Content
    • Military Discount
    May 21, 2023
  • Customer service!!!

    Kimberly in customer service was so patient and diligent in helping us place our order. Thank you Kimberly!

    Sentiment
    • Positive
    Content
    • Customer Service
    May 21, 2023
  • Joe N

    Hudson, Wi and Mpls. ( New Brighton Blvd) Very happy with customer service and truck rental options

    Sentiment
    • Positive
    Content
    • Customer Service
    May 21, 2023
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Sentiment Analysis (of 30 reviews)
27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ‎The Home Depot based on online reviews collected from App Store. The analysis helps Retail Managers, Customer Experience Analysts, Digital Marketers, Product Managers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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