Lensabl Customer Service Challenges & Quality Concerns
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Lensabl Feedback Analysis: Unveiling Customer Insights

Lensabl Customer Service Challenges & Quality Concerns

Lensabl faces customer service challenges with delays in order processing, lack of communication, and issues with prescription accuracy. While some customers praise the quality and value, many express frustration over prolonged wait times, incorrect prescriptions, and unresponsive support.

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Custom Date - May 23, 2024
Featured Content
  • Absolutely awful

    Absolutely awful. It’s been weeks and the best they can tell me is “it’s in production.” Terrible customer service.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 13, 2024
  • Caveat emptor: if a company website doesn't have specific and helpful contact information, an "about us" page, nor a physical address listed anywhere on their website, go elsewhere.

    1/26/2024 Order#100192551. I have cancelled my lens order and have received a refund. However, they lost my frames, and told me they would order them and they said they did on 3/12/24. My inquiry by email(s) only (no contact information. location address, and a feckless 1-800 number) have not produced any specific information regarding my the return of my frames. I would like my frames returned ASAP!! Although I have used this company more than once in the past, this is the last time. Caveat emptor: if a company website doesn't have specific and helpful contact information, an "about us" page, nor a physical address listed anywhere on their website, go elsewhere.

    Sentiment
    • Negative
    Content
    • Refund and Replacements Process
    Apr 10, 2024
  • Avoid This Company!

    Would highly recommend to avoid them! It took well over a month to get my glasses back, not 4-7 days as they say. I would send them a note asking about status after hearing nothing. They would respond it should be done in 1-2 days and they would e-mail when sent. A week later, nothing so e-mailed them and they send nasty e-mail that I need to wait until they respond, after it has been a week later than they said they would respond. Then use excuse that it didn’t pass their high standards and are remaking them. They did this twice after week 2 and week 4. Finally after week 5 I was given notice they were sending them. Their pupil distance app didn’t work either. I would have been better off just paying a regular store the 30% I saved then use Lensabl. Never again!

    Sentiment
    • Negative
    Content
    • Order Processing Time
    Apr 10, 2024
  • It took a while but my progressive…

    It took a while but my progressive prescription was perfect and clear and the lens material was thin and lightweight despite my heavy prescription.

    Sentiment
    • Positive
    Content
    • Prescription Accuracy
    Apr 10, 2024
  • 2 successful purchases

    I had 2 pairs of very expensive frames with prescriptions that were out of date. Lensabl filled the orders perfectly. New lenses are just right. Love my "new" glasses! Price and service excellent.

    Sentiment
    • Positive
    Content
    • Quality of Lenses and Frames
    Apr 05, 2024
  • I ended up ordering the wrong lenses

    I ended up ordering the wrong lenses. Ordering bifocals and not progressives. I know I wear 2 different prescriptions so in my mind thats a bifocal so I'm upset with myself. Maybe receiving a picture of what to expect is better than words. I have ordered correctly in the past. They are ok for most tasks but I can't wear them at work due to focusing issues with computer screen and reading at 15 -18"..

    Sentiment
    • Positive
    Content
    • Prescription Accuracy
    Apr 03, 2024
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Sentiment Analysis (of 30 reviews)
23 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Lensabl  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Quality Analysts, Market Research Analysts, Business Development Executives, Retail and E-Commerce Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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