LensCrafters Online Reviews Analysis
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LensCrafters Feedback Analysis: Unveil Customer Insights

LensCrafters Online Reviews Analysis

LensCrafters receives mixed online reviews with customers mentioning issues such as unprofessionalism, delays, and dissatisfaction with service quality. Some customers praise individual staff members for their helpfulness and courteousness. The online ordering process is highlighted as easy, while in-store experiences vary widely. Concerns include pricing discrepancies, product quality, and customer service standards.

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Custom Date - May 23, 2024
Featured Content
  • Great product offerings

    Great product offerings, very comparable pricing, user-friendly process to upload information, and shipment availability; this online process works...I will definitely use again!

    Sentiment
    • Positive
    Content
    • Online Ordering Experience
    Apr 11, 2024
  • Ordering was easy and product price was…

    Ordering was easy and product price was good. First time ordering online and Rx seems wrong. I'll need to visit the store anyway.

    Sentiment
    • Positive
    Content
    • Prescription Accuracy
    Mar 08, 2024
  • Fantastic way to quickly get your eye…

    Fantastic way to quickly get your eye glasses quickly and they always have the best frames available…much better than the discount options.

    Sentiment
    • Positive
    Content
    • Product Quality
    Mar 08, 2024
  • Great styles and prices

    Really loved the selections provided. The selections were on sale and I liked that they were popular brands.

    Sentiment
    • Positive
    Content
    • Frame Selection
    Mar 05, 2024
  • Beautiful glasses that were priced well!

    Beautiful glasses that were priced well, seemless on line ordering experience, and shipped and delivered within a week.

    Sentiment
    • Positive
    Content
    • Product Quality
    Mar 05, 2024
  • Only second time that a I've bought…

    Only second time that a I've bought prescription eyewear online..Fairly easy process, glasses fit great, and arrived in a week!..Thank you

    Sentiment
    • Positive
    Content
    • Prescription Accuracy
    Mar 04, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
58 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for LensCrafters  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Product Quality Analysts, Marketing Strategists, Business Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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