LensFactory Review Summary: Accurate Lenses, Excellent Service, Fast Turnaround
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LensFactory Review Summary: Accurate Lenses, Excellent Service, Fast Turnaround

LensFactory receives positive feedback for accurate lenses, excellent service, fast turnaround, and fitting lenses into old frames. Customers appreciate the quality, pricing, and customization options. Some minor issues include delays, communication gaps, and initial inaccuracies that were promptly resolved.

Best for
  • Optometrists
  • Eyewear Product Managers
  • Customer Experience Strategists
  • Optical Retail Managers
  • Marketing Professionals in Eyewear Industry

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Accurate Rx and timely work

    Accurate Rx and timely work! I will keep using Lens Factory.

    Sentiment
    • Positive
    Content
    • Prescription Accuracy
    Mar 31, 2024
  • Great service

    Frames broke while the lenses were being replaced. They got new identical frames at no cost to me

    Sentiment
    • Positive
    Content
    • Frame Compatibility
    Mar 02, 2024
  • Costumer service is amazing they did a…

    Costumer service is amazing they did a virtual customized service for my high miopĂ­a prescription and work closely with me

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Feb 12, 2024
  • Took way to long to get my glasses and…

    Took way to long to get my glasses and failed to return original broken frames

    Sentiment
    • Negative
    Content
    • Order Turnaround Time
    Feb 08, 2024
  • Shipping packaging

    Shipping packaging Quality of product Pricing

    Sentiment
    • Positive
    Content
    • Frame Compatibility
    Feb 07, 2024
  • Great service

    Great service. Timely and did a beautiful job. 5 STARS.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Feb 05, 2024
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Sentiment Analysis (of 30 reviews)
76 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for LensFactory  based on online reviews collected from Trustpilot. The analysis helps Optometrists, Eyewear Product Managers, Customer Experience Strategists, Optical Retail Managers, Marketing Professionals in Eyewear Industry to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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