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Mixed Reviews for Kroger App

Mixed Reviews for Kroger App

30 reviews between May 19, 2023 and May 24, 2023.

The Kroger app receives mixed reviews from customers. Some find it easy to use and appreciate its convenience, while others experience glitches, freezing, and difficulty navigating the ordering process. Issues include problems with updates, inability to add coupons, difficulty with substitutions, and difficulty reading nutrition information. Despite its flaws, many customers appreciate the convenience of the app's delivery and pickup options.

‎Kroger
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30 reviews between May 19, 2023 and May 24, 2023.

May 19, 2023 - May 24, 2023

Popular Phrases

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Featured Content

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  • 15$ off

    I didn’t get my $15 off my first order.

    Sentiment
    • Negative
    Content
    • Pricing
    May 24, 2023
  • Where’s the cart?

    Why do you have to put it on a list then shop from a list to add to the cart

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 23, 2023
  • Very user friendly!

    I liked the simplicity of using this app.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 23, 2023
  • Keypad won’t disappear when trying to check in

    With this new update, after entering the parking slot number, now I can’t get rid of the keyboard in order to check in.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Nice app but…

    The app is great until I have to figure out how to choose delivery ship or pick up in store.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 22, 2023
  • Greatly appreciated

    Love the convenience of the delivery as it helps with being without a car.

    Carol

    Sentiment
    • Positive
    Content
    • Others
    May 22, 2023
  • Bad update requirement on the new version

    Bad update requirement on the new version

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 21, 2023
  • Shortage of cashiers

    Need more cashiers, not just self service, please.

    Sentiment
    • None
    Content
    • Features and Usability
    May 20, 2023
  • App still closing without warning and cart won’t load. Frustrating!!!!!!

    App still closing without warning and cart won’t load. Frustrating!!! Spent two days trying to load the cart now it won’t open.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 20, 2023
  • Problem

    No way to add coupons. Will not let me add another form of payment. Wants me to stop pop ups & I don’t know how to do that.

    Sentiment
    • None
    Content
    • Features and Usability
    May 19, 2023
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Sentiment Analysis

-10 Net Promoter
Score

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  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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