Customer Reviews of Safeway App and Services
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Discover What Shoppers Love About Safeway App

Customer Reviews of Safeway App and Services

Customers share their experiences using the Safeway app, praising the great deals and easy-to-use interface. Some express frustration with digital coupons and technical issues like error messages and difficulty scanning barcodes. Others report positive experiences with the delivery and pickup services, as well as the quality of the supermarket's products. Suggestions for improvement include more seamless checkout integration with digital discounts and better communication about out-of-stock items.

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  • Retail Strategists
  • Digital Marketers

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Convenient

    Use the app/drive up service several times a week

    Sentiment
    • Positive
    Content
    • Ordering and Delivery
    May 23, 2023
  • Safeway app

    Love it. Great deals easy to use

    Sentiment
    • Positive
    Content
    • User-Friendly Experience
    May 23, 2023
  • Digital coupons

    I love Safeway. Been a customer for 50 plus years. I watch ads and try to shop smart. But, I absolutely HATE the digital coupons. It’s like I have to jump through very confusing hoops to get the sale. Wish you would rethink this gimmick.

    Sentiment
    • Positive
    Content
    • Digital Coupons
    May 23, 2023
  • App Update

    Updated app. Won't load. Deleted, downloaded again. Still will not load. Won't be shopping at Safeway. Was sick of shopping with cell phone in hand anyway. Sick of having to use self check out while 6+ employees were doing nothing. Store is a joke.

    Sentiment
    • Negative
    Content
    • App Functionality
    May 18, 2023
  • Great service

    I get delivery because I’m a walker, they always stay in touch and very efficient. Love this place. Thank you

    Sentiment
    • Positive
    Content
    • Customer Service
    May 17, 2023
  • Deals deals deals

    Love the personal deals and so much more, best grocery app

    Sentiment
    • Positive
    Content
    • App Functionality
    May 16, 2023
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Sentiment Analysis (of 30 reviews)
17 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Safeway Deals & Delivery based on online reviews collected from App Store. The analysis helps Market Research Analysts, Product Managers, Customer Experience Specialists, Retail Strategists, Digital Marketers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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