Klarna faces backlash over new fees system and poor customer service

I used Klarna to purchase Portola 23 tickets. I was told my purchase was successful and was charged the first portion of my payment plan, but never received confirmation. I then went to the Klarna app a bit later to contact CS and saw a notice that I was declined. Why was I told I was approved? I missed out on tier 1 pricing. This cost me $100 in increased ticket pricing. I will never use Klarna again

They are starting to charge $2 service fee if it’s not “partnered” with Klarna. And they took away the ability to create any plan on will.

It charged me twice one for the original payment plan and then for the renovated plan

They charge $2 for every order now. And it’s just crazy, how their promise was broken within their own company “no fees” to actually charging you a “fee”. Trash I used to use klarna alot. Now its the last.

It’s a great app and opportunity to buy and pay later.

My purchase power on this app states that I have over a certain amount I am able to spend without issue. Currently I only have one open transaction pending a last payment which makes my account to be in good standing. However, today I went to go make a purchase and was turned away due to Klarna declining during the point-of-sale, even though my purchase power said otherwise. This was very embarrassing to say the least. I spoke with Klarna, and they were not able to help or override their decision, which I do not understand, since my account is in good standing, and the purchase power on the application said I had plenty of purchase power to complete the transaction. This is misleading, and I am not happy. I will make my final payment on this application and never use it again.

Many mobile web options (such as customer service chat) are only available on the app. I have errors logging into the app with both my phone number and email which work fine on the web version. When I try to report this (or do almost anything else), I’m redirected to the app where I cannot log in. When I delete the app, I’m directed to redownload it. It’s a terrible user experience. Klarna should not be directing users to the app by default until the app is in better working order. I understand the business case, but it is wildly annoying!

This app have helped me soo much! 100% recommended!!!

I have used klarna for over a year now. I was ordering an iPad. They wanted to add $2 service fee. They say they don’t charge fees, but that has changed. I decided to use PayPal 4 pay. I wouldn’t recommend this app and won’t be using it anymore. I will pay everything upfront or I will use paypal 4 pay.

This app keep trowing unnecessary and annoying notifications! When I set up my profile it was mandatory to state my gender, ok, but then I am a male and the app trows out a notification to say that “there is a perfect bra for you”
Really???

Klarna used to be my favorite pay later app because it was fee free and you accumulated reward points. However they’ve recently changed everything and now they charge $2 for every installment plan you do plus a $7 fee if you pay late which they never did before. Also the rewards program you used to be able to get gift cards and now you can only get a $5 or $10 offer at select retailers (all of which are premium retailers nothing like Walmart or Amazon) and you have to pay with a Klarna plan to even use it. They also changed to a minimum $35 order when it used to be no minimum. All these changes make me not want to use them anymore. It’s definitely a money grab when they boasted no fees for so long. I recommend switching over to Afterpay if you want an installment plan with no interest and no fees!!

When I started with Klarna it was very good, I don’t know if I ever missed a payment or something for them to have reduced my credit limit and reject my purchases most times. I’ll dump Klarna very soon if they keep this up!

klarna is great. they’re lenient but not too lenient. they help me acquire so many things and the payment plans are great. i just wish they didn’t use credit scores because my parents ruined mine so it’s very low but i have never missed a payment or been late but my power never goes over 150. i feel i should be able to go 100s up since i’ve had so many successful transactions and paid all of them no problem. but otherwise love this app

I can purchase the things I love and pay in comfortable payments.

What happened? You folks were wonderful and my payment history perfect. I had up to 5k spending and paid off. Now declining purchases. You people messed up. Targeting cutting the wrong people off.

This app design forces users to pay more in interest. You’ll setup a payment plan but then you can’t make double or triple payments to avoid interest. Instead, they only offer to pay off the full amount or make the small installment. Means you have to pay interest on the full balance until you have saved up to pay the full amount. This will be the first and last time I ever use them. Affirm and other competitors have significantly better offerings and interest rates. Just wish that was an option at the specialized bike shop when I went to purchase.

Edit: Contacted support via chat and they are doing this on purpose. They offer no other way to make additional payments so the response to “contact them” seems like an unhuman way to bury a clearly greedy product design.

So much wrong with no intent on fixing…PayPal will spank you shortly and then it’s to late…You need Amazon level customer service but you are the Kmart of pay in four…

I used to love this , but with all the changes don’t care for it and won’t be using it . They charge u 2$ every time now and do a credit check ? No thanks !
Going to Afterpay .

I like how this app allows me options to be able to finance, larger purchases. Depending on what was selected for the method of payment on able to pay off and or pay down balances even before their due. I really appreciate the flexibility to be able to make larger purchases more financially, friendly over time.

Never shop with them again

App worked once 15 months ago. Has been broken ever since. I’ve never even seen purchase power on… it always read “something went wrong” error message. 15 perfect payments… meanwhile my Affirm has been incredible. Spending limit resets after you’ve paid down or paid off previous balances. This app is in permanent glitch and you can find any support

The first purchase was ok. I was given an amount but then when I accepted it asked me to pay a higher deposit, which was about 50 percent of my purchase, so what’s the point then? The second purchase that I tried to do I wasn’t approved because “they could not verify my identity” I gave them my name, last name and address, I guess that’s not enough for them.

I shop for what I need and not shop for what I need and don’t need… a $35 minimum purchase is like going to a hardware store and only needing a box of nails for a x amount of dollars and yet the cashier says to me sir these box of nails doesn’t meet our $35 minimum purchase guidelines and I have the right to refuse service to you, either you go pick up a few more items valued at $35 or more or I am going to have to ask you to leave the store.? THAT’S HOW I FEEL NOW WHEN I SHOP WITH KLARNA. They’re all in my wallet like Capital one “WHAT’S IN YOUR WALLET”.? Lol insane and I feel bullied. Klarna use to be where any purchase was allowed no matter how small and or cheap an item was. What ashame how our hands as consumers how we’ve become comfortable with change that we’re forced to deal with and have to adjust to and eventually become comfortable with. KLARNA GO BACK TO THE OLD WAYS AND ACCEPT ALL MINIMUM PURCHASES.!? It’s now a $35 minimum purchase in order to shop with Klarna and next thing you know it’ll be a $50! Minimum purchase guideline set against us consumers. Think I’ll search and shop other apps that won’t put a minimum purchase cap on its customers until Klarna makes its decision to revert back to its old roots so to speak and I’ll then come back because Klarna is my first live when it come to my online shopping history. I’ll be back from time to time to check in and check up on to see if there’s any change.
- 05.18.2023

I’ve had this app and used it for about 5 years now, it’s crazy how throughout those years my purchase power has not gone up from $500 even though i pay off things on time, better yet, early. Worst part? It just went down to $200. Like what? Afterpay will be my top choice from now on, this app is a joke.

The new app update is not working when I go to certain stores through klarna. The old version was better