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Klarna faces backlash over new fees system and poor customer service

Klarna faces backlash over new fees system and poor customer service

30 reviews between May 17, 2023 and May 24, 2023.

Klarna, a pay-later app, is losing popularity due to its new charging fees system, poor customer service, and declined transactions. The once-fee-free app now charges $2 for every installment, and a $7 fee for late payment. Additionally, the rewards program has changed, offering only premium retailers and a minimum $35 order requirement. The app has glitches, such as redirecting users to an app that doesn't work, charging twice for one payment plan, and declining purchases despite an account in good standing. Klarna may need to improve its service to keep up with competitors.

‎Klarna | Shop now. Pay later.
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30 reviews between May 17, 2023 and May 24, 2023.

May 17, 2023 - May 24, 2023

Featured Content

  • I super recommend it

    Love this app helps tons
    Would recommend to any and everyone

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Double Talk

    I was able to purchase several items using Klarna a week ago on the Coach Outlet App. Today it’s saying region unavailable.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Purchase Power

    I have not been able to see my purchase power in weeks. I get a message stating “Please come back and try again later”. I contacted customer service last week and was told by the rep to make a purchase less than $50 & it should reset itself within 24 hours. I made said purchase and needless to say, it still isn’t showing!!! Epic fail…

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Good app

    Simple to use overall a great app. Thank you

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 22, 2023
  • “Approved” except not approved

    I used Klarna to purchase Portola 23 tickets. I was told my purchase was successful and was charged the first portion of my payment plan, but never received confirmation. I then went to the Klarna app a bit later to contact CS and saw a notice that I was declined. Why was I told I was approved? I missed out on tier 1 pricing. This cost me $100 in increased ticket pricing. I will never use Klarna again

    Sentiment
    • Negative
    Content
    • Pricing
    May 22, 2023
  • From no fee to FEES on every purchase. 👎🏻

    They charge $2 for every order now. And it’s just crazy, how their promise was broken within their own company “no fees” to actually charging you a “fee”. Trash I used to use klarna alot. Now its the last.

    Sentiment
    • Negative
    Content
    • Pricing
    May 22, 2023
  • Service fees

    I have used klarna for over a year now. I was ordering an iPad. They wanted to add $2 service fee. They say they don’t charge fees, but that has changed. I decided to use PayPal 4 pay. I wouldn’t recommend this app and won’t be using it anymore. I will pay everything upfront or I will use paypal 4 pay.

    Sentiment
    • Negative
    Content
    • Pricing
    May 20, 2023
  • Unnecessary notifications

    This app keep trowing unnecessary and annoying notifications! When I set up my profile it was mandatory to state my gender, ok, but then I am a male and the app trows out a notification to say that “there is a perfect bra for you”
    Really???

    Sentiment
    • Negative
    Content
    • Ads
    May 20, 2023
  • Very inconsistent!!!

    When I started with Klarna it was very good, I don’t know if I ever missed a payment or something for them to have reduced my credit limit and reject my purchases most times. I’ll dump Klarna very soon if they keep this up!

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 20, 2023
  • very helpful

    klarna is great. they’re lenient but not too lenient. they help me acquire so many things and the payment plans are great. i just wish they didn’t use credit scores because my parents ruined mine so it’s very low but i have never missed a payment or been late but my power never goes over 150. i feel i should be able to go 100s up since i’ve had so many successful transactions and paid all of them no problem. but otherwise love this app

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 20, 2023
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Sentiment Analysis

-54 Net Promoter
Score

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