Announcing Free Research Tools: Turn Amazon, Trustpilot, Tripadvisor, Google Play and App Store reviews into market research!
See All Reports >>
United States
Klarna faces backlash over new fees system and poor customer service

Klarna faces backlash over new fees system and poor customer service

30 reviews between May 17, 2023 and May 24, 2023.

Klarna, a pay-later app, is losing popularity due to its new charging fees system, poor customer service, and declined transactions. The once-fee-free app now charges $2 for every installment, and a $7 fee for late payment. Additionally, the rewards program has changed, offering only premium retailers and a minimum $35 order requirement. The app has glitches, such as redirecting users to an app that doesn't work, charging twice for one payment plan, and declining purchases despite an account in good standing. Klarna may need to improve its service to keep up with competitors.

‎Klarna | Shop now. Pay later.
Get a comprehensive research report!
Get a comprehensive research report right away

This research report is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

Buy Now!

30 reviews between May 17, 2023 and May 24, 2023.

May 17, 2023 - May 24, 2023

Popular Phrases

see all >>

Featured Content

see all >>
  • I super recommend it

    Love this app helps tons
    Would recommend to any and everyone

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Double Talk

    I was able to purchase several items using Klarna a week ago on the Coach Outlet App. Today it’s saying region unavailable.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Purchase Power

    I have not been able to see my purchase power in weeks. I get a message stating “Please come back and try again later”. I contacted customer service last week and was told by the rep to make a purchase less than $50 & it should reset itself within 24 hours. I made said purchase and needless to say, it still isn’t showing!!! Epic fail…

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Good app

    Simple to use overall a great app. Thank you

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 22, 2023
  • “Approved” except not approved

    I used Klarna to purchase Portola 23 tickets. I was told my purchase was successful and was charged the first portion of my payment plan, but never received confirmation. I then went to the Klarna app a bit later to contact CS and saw a notice that I was declined. Why was I told I was approved? I missed out on tier 1 pricing. This cost me $100 in increased ticket pricing. I will never use Klarna again

    Sentiment
    • Negative
    Content
    • Pricing
    May 22, 2023
  • From no fee to FEES on every purchase. 👎🏻

    They charge $2 for every order now. And it’s just crazy, how their promise was broken within their own company “no fees” to actually charging you a “fee”. Trash I used to use klarna alot. Now its the last.

    Sentiment
    • Negative
    Content
    • Pricing
    May 22, 2023
  • Service fees

    I have used klarna for over a year now. I was ordering an iPad. They wanted to add $2 service fee. They say they don’t charge fees, but that has changed. I decided to use PayPal 4 pay. I wouldn’t recommend this app and won’t be using it anymore. I will pay everything upfront or I will use paypal 4 pay.

    Sentiment
    • Negative
    Content
    • Pricing
    May 20, 2023
  • Unnecessary notifications

    This app keep trowing unnecessary and annoying notifications! When I set up my profile it was mandatory to state my gender, ok, but then I am a male and the app trows out a notification to say that “there is a perfect bra for you”
    Really???

    Sentiment
    • Negative
    Content
    • Ads
    May 20, 2023
  • Very inconsistent!!!

    When I started with Klarna it was very good, I don’t know if I ever missed a payment or something for them to have reduced my credit limit and reject my purchases most times. I’ll dump Klarna very soon if they keep this up!

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 20, 2023
  • very helpful

    klarna is great. they’re lenient but not too lenient. they help me acquire so many things and the payment plans are great. i just wish they didn’t use credit scores because my parents ruined mine so it’s very low but i have never missed a payment or been late but my power never goes over 150. i feel i should be able to go 100s up since i’ve had so many successful transactions and paid all of them no problem. but otherwise love this app

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 20, 2023
  • See All Reviews

Sentiment Analysis

-54 Net Promoter
Score

Popular Topics

Languages

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from App Store reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Complete Market Research Guide for Coffee Shops & Roasters

Complete Market Research Guide for Coffee Shops & Roasters

See how to analyze coffee shop customer reviews on Trustpilot with one click.
3 min read
Complete Market Research Guide for Fitness Centers

Complete Market Research Guide for Fitness Centers

Learn how to conduct market research for fitness centers on Trustpilot with one click.
3 min read
Complete Market Research Guide for Fashion Stores

Complete Market Research Guide for Fashion Stores

Learn how to conduct market research to leverage customer insights for your fashion store on Trustpilot.
2 min read
Complete Market Research Guide For Hobby Stores

Complete Market Research Guide For Hobby Stores

See how to scrape and analyze hobby store reviews on Trustpilot with one click to reveal customer insights.
2 min read
Complete Market Research Guide for Hair & Beauty Salons

Complete Market Research Guide for Hair & Beauty Salons

Learn how to leverage customer feedback for your hair and beauty salon listed on Trustpilot.
2 min read
Complete Market Research Guide for Furniture Stores

Complete Market Research Guide for Furniture Stores

Learn how to analyze reviews of furniture stores on Trustpilot.
2 min read
Frequently Asked Questions

  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.

Legal Disclaimer

We would like to clarify that this product is not created by App Store and is not associated with or supported by App Store in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to App Store's terms of use, including copyright regulations, when utilizing the extracted review data.