Mixed Reviews for KFC Highlighting Service and Food Quality
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KFC Customer Feedback Analysis Report

Mixed Reviews for KFC Highlighting Service and Food Quality

KFC received mixed reviews with complaints about missing items, long waits, cold food, rude staff, and poor customer service. Some locations had issues with food quality and cleanliness. Positive feedback highlighted good food, fast service, and helpful staff. Customers expressed frustration over billing errors, lack of refunds, and communication problems. Suggestions for improvement include better training for staff, improved order accuracy, and addressing food quality issues.

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  • Customer Service Trainers
  • Food Industry Analysts
  • Quality Assurance Specialists
  • Marketing Professionals

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Pollo

    No me dieron la orden que pedĂ­ y tuve que pagar dos veces y la supervisora no hizo nada solo se puso areir

    Sentiment
    • Negative
    Content
    • None
    May 03, 2024
  • Fresh hot food every time!!

    Great customer service timely manner !! Every thing was in my bag as need it .. Chicken was very crispy thanks Niqueta Edwards !!

    Sentiment
    • Positive
    Content
    • None
    May 02, 2024
  • Hygiene

    Review: KFC hit the spot with their delicious chicken and speedy service. The restaurant was clean, the staff was friendly, and the food was exactly what I was craving. Whether you're grabbing a bucket for a family dinner or a quick bite on the go, KFC delivers every time.

    Sentiment
    • Positive
    Content
    • None
    May 02, 2024
  • Client régulier et jamais déçus sauf…

    Client rĂ©gulier et jamais déçus sauf qu’il y a deux jours, lors de notre passage pour commander notre souper au soir, on s’est aperçus lors de notre dĂ©ballage de commande, que dans un Menu Tawer Cheese & Bacon, il me manquait mon poulet frit, et j’avais demander sans moutarde et la moutarde y Ă©tait. Le borne ne nous a pas donner notre ticket de caisse et le personnel ne l’a pas rempotĂ© pour l’avoir. C’était la commande 498 payĂ© Ă  la borne qui nous a pas donner de tickets de caisse. Le 30 avril 2024.Cordialement,

    Sentiment
    • None
    Content
    • None
    May 02, 2024
  • Dåligt bemötande

    DĂ„ligt bemötande. BestĂ€llde mat, den kom upp pĂ„ skĂ€rmen som klar. Sen fick jag vĂ€nta ~15 minuter pĂ„ den, utan att nĂ„gon sa nĂ„got. De var inte i kassan, eller sĂ„ stĂ€dade de. Förseningar hĂ€nder, men berĂ€tta det. Älskar maten, men kommer inte Ă„ka hit igen.

    Sentiment
    • Negative
    Content
    • None
    Apr 26, 2024
  • De bons produits

    De bons produits , les frites dont arrivées bonne cuisson trÚs bon relationnel-client

    Sentiment
    • Positive
    Content
    • None
    Apr 26, 2024
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Sentiment Analysis (of 30 reviews)
-40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for KFC  based on online reviews collected from Trustpilot. The analysis helps Restaurant Managers, Customer Service Trainers, Food Industry Analysts, Quality Assurance Specialists, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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