Mixed Reviews Highlighting Service and Food Quality Issues at Cheddars
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Mixed Reviews Highlighting Service and Food Quality Issues at Cheddars

Cheddars receives mixed reviews with complaints about poor service, declining food quality, long wait times, and cleanliness issues. Customers highlight specific incidents of cold food, rude waitstaff, and unprofessional management. However, positive feedback mentions delicious meals, excellent service from certain staff members, and clean bathrooms at specific locations.

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  • Restaurant Managers
  • Customer Service Trainers
  • Food Industry Analysts
  • Hospitality Consultants
  • Quality Assurance Managers

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • We want to Cheddars for lunch and we…

    We want to Cheddars for lunch and we both ordered Chicken Tenders fries and green beans. The fries were cold and chicken was barely warm. Left a lot to be desired. Service was so so.

    Sentiment
    • Negative
    Content
    • Food Quality
    Dec 07, 2023
  • The food was outstanding

    The food was outstanding. But the wait when there were tables and booths empty. We sat there and three families came in and left and never got seated and there was no reason we should have had to wait. We wanted to try Cheddars again but Disappointed. Really Think it needs better management.

    Sentiment
    • Negative
    Content
    • Service Quality
    May 07, 2023
  • My wife likes chicken pot pie but what…

    My wife likes chicken pot pie but what she ordered was soupy and had not much flavor. My food was barely ok. Service was poor. We will not be back.

    Sentiment
    • Negative
    Content
    • Food Quality
    Apr 08, 2023
  • Called ahead for large party was told…

    Called ahead for large party was told no wait. Got here was over one hour wait. Don't lie to costumer

    Sentiment
    • Negative
    Content
    • Wait Time
    Jan 02, 2023
  • My first visit to this new restaurant…FABULOUS

    My first visit to this new restaurant in my area. one word FABULOUS from the manager Brian, hostess, waitress to the delicious 4 entrees perfect & delicious A must My family just found our new to go place for years to come.

    Sentiment
    • Positive
    Content
    • Service Quality
    Dec 20, 2022
  • The food is very good

    The food is very good. Great customer service. I'll go back.

    Sentiment
    • Positive
    Content
    • Food Quality
    Oct 21, 2022
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Sentiment Analysis (of 30 reviews)
-53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Cheddars  based on online reviews collected from Trustpilot. The analysis helps Restaurant Managers, Customer Service Trainers, Food Industry Analysts, Hospitality Consultants, Quality Assurance Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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