Mixed Reviews for the JW Marriott Los Angeles L.A. LIVE

I’m lifetime platinum with Marriott. I’ve begun seeking out alternatives. While the price quoted has been $182 several times, I usually end up paying over $300/night after resort fees, taxes, and mandatory valet parking. Marriott needs to get rid of the “resort fees”. Historically all of the “extras” were included with the stay. Who uses their room phone for outside calls or the business center anyway? I found a place in Korea Town for $137/night, no resort fee, free parking. I’ll be staying there from now on during my stays in LA and will find similar alternatives elsewhere. You lost me Marriott.

I stayed here for a quick trip to LA. The location was great, staff were all helpful and friendly from check in to check out and the valet was quick every time I requested the car. The room was clean, spacious and modern. The bar in the lobby area and restaurant Savoca were both great options to have and I utilized both. I would absolutely stay here again!

We were vistiting LA for girls trip . The room was booked under one friend . We were all sharing it . When we checked out we forgot our makeup . The Front desk person Sergio was so rude . He denied the excess to the room . We ask if some one else from your staff can come with us or some one can go from your staff and get it . This was just a make up but it could had been phone or other expensive iteams . We stayed there 3 nights . I feel it’s really bad coustomer service . I would never come back and stay with them . Not customer friendly .

Gorgeous room, unbelievably accommodating staff (check in flexibility), started communicating with me long before our stay to ensure everything was organised for when we arrived, wonderful views from our room. Breakfast was divine, the whole vibe of the hotel is fantastic and we cannot wait to go back!

Business conference stay so not really concerned with leisure amenities or cost (company paying) but large rooms - everything worked and staff were helpful and very pleasant. no real gripes but a suggestion or two - ask if want room service or not each day at checking saves having to put do not disturb sign on door, only 1 bar open which meant it was very busy and hard to get service at busy times. Otherwise excellent thank you.

Nice hotel and atmosphere but restful it is not. Was given a room on a low floor (requested high). Room looks fine but there is a constant rumbling that sounds like a train every 5 minutes. There is no metro underneath so no idea. Only quiet between 1-4 am then the rumbling starts again. Room was warm but AC added to the loud sounds (really loud AC). And the worst part is that after a poor night sleep the shower had no hot water just lukewarm no matter how far I turned the dial and waited. Not a great experience.

Outstanding hotel and service. You won't pass by a single employee here who does not give you a welcoming "hello" or "good morning" or offer you assistance: from the front desk, bell hop to the cleaning services. The room was clean, organized and very comfortable. They have a classy quick grab deli in house and it's location is perfect for Los Angeles. Special kudos to bellhop Rodolfo who personally moved our heavy boxes to the Convention Center for a show I was doing this weekend. For just $40 the Marriott allows their bellhop to move your boxes/luggage off site to the convention center. I do shows throughout the nation and have NEVER had service like this. This saved me from hiring a Uhaul or doing the work myself. Best money ever spent. This is a classy hotel and I'll…

One of my favorite hotels in the downtown LA area. Staff is always so nice. It’s convenient within walking distance from restaurants and on site coffee. Hotel is attached to the Ritz so you have access to their spa if you wanted to. Hotel shampoo & conditioner smells so good I always ask for extra. Overall a great stay with gorgeous views.

For a luxury hotel, a pretty poor experience. Pulled up to the hotel after a 11 hour long haul flight from London. Had a screaming infant in the back seat. Had five pieces of luggage, a stroller, baby stuff, etc. No one from the hotel came up to us - either to valet the car or to help us with the luggage. My wife went inside to feed our little one. I waited. And waited. And waited. After 15 mins I got frustrated and called the front desk. They finally sent a bellman to help. Rodolfo was awesome. We got a room upgrade which is always pretty special. He showed us the room, pointed out the fridge won’t cool dairy so we should ask for another fridge. The requested crib wasn’t in the room so he arranged for that as well. Well kind of. After checking in, I went to go get some…

Hotel a bit worn and beat up. Disappointing. Rooms need attention as they are not well kept. Overall property has seen better days. Good location for USC and Convention Center, Crypto Arena events but time to paint and replace carpets. Also clean windows. Housekeeping stretched to the point where rooms not well cleaned. Found hairs and stains on areas.

I wouldn’t consider this a “JW” brand because it isn’t up to JW standards. The ONLY good thing is the location if you have an event at LA LiVE I’m a high status elite with Marriott.I must have gotten their worst room with views of construction,air conditioners and every other mechanical machinery They don’t recognize elites and they tell you NOTHING about lounge hours ,etc I didn’t have basic essentials in my room - like hot water,amongst other things It’s a little difficult to get ready for an event when there’s only cold water in the shower . I stayed here because JW is usually a higher end hotel with great staff but not at this location. It’s like a cattle call Try the Ritz next door if you’re expecting good service and a hot shower

Enjoyed a very charming weekend in Los Angeles. I needed a nice getaway without a plane ride. The J.W. was satisfactory. The hotel staff provided great, personalized service. The property was sold out due to USC homecoming however, I was still remembered by name. I'd like to shout out Natalie, who initially helped me, yet I was not prepared to check in at the time. A shout out to Lauren, at check in, as well. Both ladies handled the busyness in the lobby with ease. I appreciated them both for taking their time with me and not making me feel rushed. Kiersten, my hostess, while dining in the Glance bar gave great suggestions and service- kudos to her. Unfortunately, a major downfall to my stay was valet service. They went through my armrest and trunk. My car charger was…

Very poor experience. Ramone kept trying to rectify all the mistakes but by the team not “getting it right first time” creates the memories. It is unacceptable to not have the accessible room which we booked 12 months in advance. It is not acceptable to have 1 dirty towel and not acceptable to have just 2 cups when the room is booked for three. There was no bedside table on “my” side of the bed. It is not acceptable to be lied to about the Handicapped WAV which was booked via Reception, the night before. This put the Uber driver (of a non accessible vehicle) in a very difficult situation and put my profoundly disabled son’s safety at immense risk, as well as cause issues getting to the airport in time. It is not acceptable to try and charge me for parking when it was obvious we…

Quick overnight stay at the JW Marriott Los Angeles L.A. LIVE. Used 1x 50k Marriott Award Night Cert. Bonvoy Platinum included complimentary breakfast at Savoca Restaurant + $10 Food and Bev credit. Lounge is closed during weekends. Front desk staff was very helpful especially Angelie H and Gilbert Merino. We received a complimentary upgrade to a 1 King Executive Suite, but we opted for the 2 Queen Beds with bathtub since rooms was not ready when we arrived at 3:00PM. $30 destination fee includes: $20 Food and Beverage Credit Moring Yoga Class 2x Grammy Museum Tickets 2x Vouchers - Small Popcorn at Regal Cinema Lucky Strike Bowling 4PM-6PM Wine Tasting 4:30-5:00PM Valet Parking is $53.90/night. We parked on the street free. We've always wanted the experience to stay at…

Let me just say...my stay actually started off with an issue, but this was promptly resolved and it turned into the best stay at any Marriott property I've had. Abelino, Kellen, and the entire staff took phenomenal care of me (twice)! I had just booked a couple of nights here. Had a stay lined up at another Marriott property. Had such a phenomenal stay that I came back and they upped the ante and took even better care of me the second time around! I was having knee surgery and was having my first couple of days of recovery at the hotel and they really anticipated my needs and made things comfortable. They truly understand the guest experience and how to treat elites. I cannot say enough wonderful things about the staff and the property. The location is amazing and the…

Was here for a large conference, beautiful comfortable hotel. However, when a large number of people got out of the conference the elevators couldn't accommodate the size if the group. It took 20 minutes to get an elevator and it seemed not all elevators were running. More important was if you're in a room that faces the street it's so loud at night. Was hard to sleep due to all The traffic. Bring ear plugs if you plan to sleep. The downtown la traffic is loud

This property is decent. However, there are a couple of issues that need to be addressed. Rooms: clean and comfortable, though for some reason I was placed in a fourth floor room where the sole window had half of the view obstructed by a decidedly unaesthetic metal bar. Hopefully the metal bar is temporary on account of construction, and not something that unfortunate guests will have to deal with over and over again. Food: N/A, didn't get a chance to try it out. Service: This is where the hotel needs to get its act together. The hotel is a convention hotel. They should know to staff during peak convention hours such that guests aren't waiting in line for an hour to check in. They also need to improve their process of notifying guests when rooms are ready (they asked for a…

Gold member (gold has pretty much no benefit btw) Stayed in a room about 600-700 sqft size with a king bed & a sofa bed. Nice modern interior & best sofa bed ever. Friendly staff. Decent size of heated pool with hot tub. Nice location in LA Live area. Will stay here again when coming back to LA

I loved this hotel. Its location in downtown and next to the Convention center was very useful for my work. The Staff is nice from front Desk to Housekeeping to Valets. I enjoyed my stay and would recommend it for business trips.

This was a great hotel, very clean and staff was helpful. It was great to stay in the same location as the conference we attended. Free wifi if you sign up for their Bon Voyage program (free to sign up).

I stayed here for a work event and had a great experience. The staff were all lovely and went above and beyond to help their guests. The room was new, amenities were great and the event space was perfect. The only reason why it isn't a 5 star rating was because of their car rental partner, Hertz, located in their basement. I was thoroughly disappointed that this hotel partners with a company where such rude and hostile service is accepted. Although the hotel isn't in direct association with the car rental company, they should reconsider who they partner with since it can completely ruin a guest's overall travel experience. For those who are looking to rent a car from this location after your stay, DON'T DO IT. This experience left me stranded and unable to get home. They…

The hotel offers great services. Check- in is fast as it has multiple check-in counters available. Though the hotel has been open for almost 15 years, the design and vibe stays modern. It doesn’t smell old or look outdated. The guest room is spacious with a sofa next to window, where it is a great place to take a nap. I love the set of shampoo, conditioner and body wash, which is under one brand! I have been seeing hotels including big chains mix different brands of shampoo, conditioner and body wash, making me wondering if they are items from other guests. The executive club offers great breakfast with delicious specialty coffee. But it opens on weekdays only. The hotel charges a destination fee. Keep in mind that the coffee shop only opens for breakfast and lunch. …

Large property in downtown LA close to several sporting and music venues and a couple minutes walk to the convention center. The hotel rooms are fairly standard but the decor and finishes feels a bit dated but overall well maintained. Fitness center on the 2nd floor is large, water bottles are plentiful and free (for everyone who complains about not getting free water). Pool on the 4th floor is nice with plenty of chairs, only had time to sit out after work so I don’t know how crowded to gets. Breakfast available in the lounge on weekdays and it’s a nice spread and attentive staff. Besides what they provide I think you can order pancakes and French toast but I didn’t need it. The added benefit is this hotel provides Coke, not Pepsi if it matters. On the weekend, breakfast is…

LA downtown has many hotels but here is a hotel that has true 5 star standards. It is clean, safe and the staff are very polite and affectionate. From the valet’s to the front desk staff, and above all the house keepers. I was checked in by I think Tie who was pleasant. I left my bags with the concierge and left as I did not need my room immediately. I am a Gold elite member with severe feather allergies. There was a small mess up with room assignment. Which was fixed immediately by the rooms operation manager PJ Maldonado. Mr Maldonado went above and beyond and was simply wonderful. He obviously knows the true meaning of service recovery. He kept me with the Marriott brand. But was an incredibly nice person and knows how to keep the customers happy. I just explained my…

This hotel is terrible, all staff are racist. We rented 2 rooms include breakfast, but they charged us 193,82$ more, after we left, although we didn't use any thing or other service . My son call them 3 times and sent several emails, but they ignored. We will never come back to any Marriott in the world!