Mixed Reviews for the JW Marriott Los Angeles L.A. LIVE
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900 West Olympic Boulevard, Los Angeles, CA 90015-1338
The JW MarriottLos AngelesL.A. LIVE is a luxury hotel located in downtown LA near the convention center and Staples Center. While some guests praised the hotel's prime location, spacious rooms, and accommodating staff, others criticized the high prices, outdated decor, and noise issues. Several reviewers mentioned the hotel's connection to the Ritz-Carlton Spa and the Savoca restaurant. Despite mixed reviews, the JW Marriott remains a popular choice for business travelers and event attendees in the heart of Los Angeles.
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The hotel is ok. Not worth almost $400/night, especially being downtown LA- not a good neighborhood. Location is ok if you want to go out for drinks. My friend's suite was not bad if you want to spend more money.
Sentiment
None
Content
Hotel Location and Amenities
Apr 01, 2023
LOVED our time here.
Gorgeous room, unbelievably accommodating staff (check in flexibility), started communicating with me long before our stay to ensure everything was organised for when we arrived, wonderful views from our room. Breakfast was divine, the whole vibe of the hotel is fantastic and we cannot wait to go back!
Sentiment
Positive
Content
Room Quality and Cleanliness
Jan 01, 2023
Great stay and fantastic conference
This was a great hotel, very clean and staff was helpful. It was great to stay in the same location as the conference we attended. Free wifi if you sign up for their Bon Voyage program (free to sign up).
Sentiment
Positive
Content
Hotel Location and Amenities
Sep 01, 2022
Nice Hotel
I loved this hotel. Its location in downtown and next to the Convention center was very useful for my work. The Staff is nice from front Desk to Housekeeping to Valets. I enjoyed my stay and would recommend it for business trips.
Sentiment
Positive
Content
Staff Service and Friendliness
Sep 01, 2022
Good hotel in nice area
Gold member (gold has pretty much no benefit btw) Stayed in a room about 600-700 sqft size with a king bed & a sofa bed. Nice modern interior & best sofa bed ever. Friendly staff. Decent size of heated pool with hot tub. Nice location in LA Live area. Will stay here again when coming back to LA
Sentiment
Positive
Content
Room Quality and Cleanliness
Sep 01, 2022
This JW Marriott hotel is terrible, all staff are racist
This hotel is terrible, all staff are racist. We rented 2 rooms include breakfast, but they charged us 193,82$ more, after we left, although we didn't use any thing or other service . My son call them 3 times and sent several emails, but they ignored. We will never come back to any Marriott in the world!
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This page displays purchase options and a preview of the customer feedback analysis report for JW Marriott Los Angeles L.A. LIVE based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Travel Industry Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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