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Mixed Reviews for the JW Marriott Los Angeles L.A. LIVE

Mixed Reviews for the JW Marriott Los Angeles L.A. LIVE

30 reviews between Jul 01, 2022 and Apr 01, 2023.

The JW Marriott Los Angeles L.A. LIVE is a luxury hotel located in downtown LA near the convention center and Staples Center. While some guests praised the hotel's prime location, spacious rooms, and accommodating staff, others criticized the high prices, outdated decor, and noise issues. Several reviewers mentioned the hotel's connection to the Ritz-Carlton Spa and the Savoca restaurant. Despite mixed reviews, the JW Marriott remains a popular choice for business travelers and event attendees in the heart of Los Angeles.

JW Marriott Los Angeles L.A. LIVE
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30 reviews between Jul 01, 2022 and Apr 01, 2023.

Jul 01, 2022 - Apr 01, 2023

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  • Pricey

    The hotel is ok. Not worth almost $400/night, especially being downtown LA- not a good neighborhood. Location is ok if you want to go out for drinks. My friend's suite was not bad if you want to spend more money.

    Sentiment
    • None
    Content
    • Cleanliness and Comfort
    Apr 01, 2023
  • Great central location

    I stayed here for a quick trip to LA. The location was great, staff were all helpful and friendly from check in to check out and the valet was quick every time I requested the car. The room was clean, spacious and modern. The bar in the lobby area and restaurant Savoca were both great options to have and I utilized both. I would absolutely stay here again!

    Sentiment
    • Positive
    Content
    • Food
    Feb 01, 2023
  • LOVED our time here.

    Gorgeous room, unbelievably accommodating staff (check in flexibility), started communicating with me long before our stay to ensure everything was organised for when we arrived, wonderful views from our room. Breakfast was divine, the whole vibe of the hotel is fantastic and we cannot wait to go back!

    Sentiment
    • Positive
    Content
    • Staff and Service
    Jan 01, 2023
  • Had everything expect of a top class hotel

    Business conference stay so not really concerned with leisure amenities or cost (company paying) but large rooms - everything worked and staff were helpful and very pleasant. no real gripes but a suggestion or two - ask if want room service or not each day at checking saves having to put do not disturb sign on door, only 1 bar open which meant it was very busy and hard to get service at busy times. Otherwise excellent thank you.

    Sentiment
    • Positive
    Content
    • Others
    Jan 01, 2023
  • Wonderful Stay

    One of my favorite hotels in the downtown LA area. Staff is always so nice. It’s convenient within walking distance from restaurants and on site coffee. Hotel is attached to the Ritz so you have access to their spa if you wanted to. Hotel shampoo & conditioner smells so good I always ask for extra. Overall a great stay with gorgeous views.

    Sentiment
    • Positive
    Content
    • Location
    Dec 01, 2022
  • Worn, Beat and Need Refresh

    Hotel a bit worn and beat up. Disappointing. Rooms need attention as they are not well kept. Overall property has seen better days. Good location for USC and Convention Center, Crypto Arena events but time to paint and replace carpets. Also clean windows. Housekeeping stretched to the point where rooms not well cleaned. Found hairs and stains on areas.

    Sentiment
    • Negative
    Content
    • Cleanliness and Comfort
    Nov 01, 2022
  • Nice Hotel

    I loved this hotel. Its location in downtown and next to the Convention center was very useful for my work. The Staff is nice from front Desk to Housekeeping to Valets. I enjoyed my stay and would recommend it for business trips.

    Sentiment
    • Positive
    Content
    • Staff and Service
    Sep 01, 2022
  • Good hotel in nice area

    Gold member (gold has pretty much no benefit btw) Stayed in a room about 600-700 sqft size with a king bed & a sofa bed. Nice modern interior & best sofa bed ever. Friendly staff. Decent size of heated pool with hot tub. Nice location in LA Live area. Will stay here again when coming back to LA

    Sentiment
    • Positive
    Content
    • Others
    Sep 01, 2022
  • Great stay and fantastic conference

    This was a great hotel, very clean and staff was helpful. It was great to stay in the same location as the conference we attended. Free wifi if you sign up for their Bon Voyage program (free to sign up).

    Sentiment
    • Positive
    Content
    • Cleanliness and Comfort
    Sep 01, 2022
  • This JW Marriott hotel is terrible, all staff are racist

    This hotel is terrible, all staff are racist. We rented 2 rooms include breakfast, but they charged us 193,82$ more, after we left, although we didn't use any thing or other service . My son call them 3 times and sent several emails, but they ignored. We will never come back to any Marriott in the world!

    Sentiment
    • Negative
    Content
    • Staff and Service
    Jul 01, 2022
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Sentiment Analysis

26 Net Promoter
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