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Mixed Reviews Highlighting Friendly Staff and Convenient Amenities at Hotel Meliá Valencia

Unlock Hotel Meliá Valencia Customer Feedback Insights

Mixed reviews characterize Hotel Meliá Valencia, with guests mentioning issues such as outdated rooms, subpar housekeeping, and cold breakfast items. However, positive feedback highlights friendly staff, spacious rooms, and convenient location. Specific staff members like Carlos received praise for exceptional service. The hotel's amenities like the pool, spa, and executive Levels add value to the overall experience, despite some operational shortcomings.

Source: Tripadvisor Reviews of Hotel Meliá Valencia

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Customer Feedback Analysis of Hotel Meliá Valencia

Discover in-depth insights on Hotel Meliá Valencia with mixed reviews on staff, rooms & amenities for better business decisions.

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Custom Date - Apr 22, 2025
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  • Disaster

    I don’t recommend going to this hotel.Very small restaurant only 20 tables for 400 rooms. Not cleaning the rooms daily. The indoor pool is very small and can be used from people over 16 and you have to pay extra 45 euro also this charge is not announced when you are booking. On the breakfast the eggs were black inside.

    Sentiment
    • Negative
    Content
    • Value for Money
    Jan 01, 2024
  • Great value hotel in convenient location

    We stayed in a family room which was very spacious and great value with 2 toilets a sliding door between rooms and a walk in shower. Staff were helpful with efficient check in, parking was on sight and plentiful at 20 euro cost. The hotel was 15 minutes from beach and 10 minutes from old town but there were also nice restaurants in local area. The pool was great although got busy in afternoons.

    Sentiment
    • Positive
    Content
    • Facilities (Pool, Spa, Restaurant)
    Jul 01, 2023
  • Mediocre

    Window cannot be opened in room- one has the choice between sticky air or getting sick from air conditioning. Breakfast choice and service was mediocre, atmosphere in breakfast room and lobby bar sterile and very light. Not what we expected from a 5 star hotel

    Sentiment
    • Negative
    Content
    • Room Quality and Cleanliness
    Apr 01, 2023
  • Great stay in Valencia for business

    Great stay in ValenciaHotel overall is great, clean, quiet and great staff and service 10/10Location is a bit far from the center. 15 min by car.The host at the bar is friendly and makes great local cappuccino 👍The spa and indoor pool is not available for guests without reservation!!!

    Sentiment
    • Positive
    Content
    • Facilities (Pool, Spa, Restaurant)
    Jan 01, 2023
  • Spacious and comfortable rooms

    Although this hotel is located on the outskirts of Valencia it more than makes up for this in its internal ambience and room quality. Perfect for a longer stay. Staff are friendly and very helpful. You can catch a bus into the old town or it is around 14€ each way by taxi. This hotel is geared towards the conference sector but is great for anyone.

    Sentiment
    • Positive
    Content
    • Hotel Location and Accessibility
    Mar 01, 2020
  • Faultless

    My family spent a couple of nights here last week. The hotel was faultless and I would recommend it to anybody visiting the city. It is out of town but there are bus stops and metro stations within easy reach, The staff were very freindly and professional.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Professionalism
    Jan 01, 2020
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hotel Meliá Valencia based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Customer Service Trainers, Travel Industry Analysts, Marketing Professionals in Hospitality, Hotel Quality Assurance Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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