Mixed Reviews for Novotel Rotterdam
  • 73 users bookmarked
  • Who is this report for?
    • Hotel Managers
    • Customer Service Trainers
    • Hospitality Consultants
    • Travel Industry Analysts
    • Marketing Professionals
Mixed Reviews for Novotel Rotterdam

Unlock Novotel Rotterdam Guest Insights

K.P. van der Mandelelaan 150, 3062 MB Rotterdam The Netherlands

The Novotel hotel in Rotterdam has received mixed reviews from guests. Some mentioned issues with the hotel rooms, such as bad smell and outdated facilities. Others praised the convenient location near the highway and university, as well as the spacious and clean rooms. The staff's attitude and service quality were highlighted by several reviewers, with some describing them as rude and unhelpful. Breakfast options varied, and parking was available for a fee. Overall, the hotel's condition and customer service were points of concern for many guests.

Source: Tripadvisor Reviews of Novotel Rotterdam Brainpark

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
41 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Novotel Rotterdam Brainpark

Explore in-depth feedback on Novotel Rotterdam with our report. Understand guest experiences on rooms, service, and more.

Export
Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>
  • Terrible Hotel

    a very bad hotel. The staff has no respect especially the Indian lady in reception, they took the sofa blanket from my room without any promotion, I do not advise anyone to stay in this hotel, defiantly I will not come again.

    Sentiment
    • Negative
    Content
    • Staff
    Aug 01, 2022
  • Great stay (3 nights)

    This is our preferred hotel in Rotterdam. Breakfast is amazing for the whole family: many healthy choices ! The hotel is located near a free park & ride; which allows you to be in the city center quickly. Unfortunately, you have to pay now for the parking (post covid measure)

    Sentiment
    • Positive
    Content
    • Breakfast
    Jul 01, 2022
  • Old facilities and so so service

    The facilities there are so old, carpet looks super dirty in the room. Bedding -especially the pillows are very uncomfortable-feels like many small cotton balls inside, they are worn out. The reception who checked in for us I was not friendly at all, no smile, we stayed 3 nights, every time I passed by and met her, she was always with cold faces.

    Sentiment
    • Negative
    Content
    • Hotel Rooms
    Jul 01, 2022
  • Poor staff communication

    I stayed at the novotel for 8 nights. Rooms are ok but the staff are so rude and ignorant. Breakfast is 20 euro and insnt worrh it can't even do a fried egg or mushrooms even tho they are on the picture. I would not stay here again

    Sentiment
    • Negative
    Content
    • Staff
    Apr 01, 2022
  • Novotel Rotterdam

    Good service and quality. Perfect location not far from the centrum that can be reach via the metro 5 minutes walk from the hotel. Close to Rotterdam Eramus university. Hotel service and attention excellent.

    Sentiment
    • Positive
    Content
    • Location
    Feb 01, 2022
  • Great hotel! Great staff! Go there!

    We are a family of three and were the second time in this nice hotel. It is not only that the rooms are great and the hotel is ideally located for a trip to Rotterdam, it is the people! There are always smiles, space for talks and a great understanding of hospitality and generousness. We will soon come back. Thank you!

    Sentiment
    • Positive
    Content
    • Staff
    Feb 01, 2022
  • See All Reviews
Sentiment Analysis (limited preview)
6 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
41 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unlock Martini Hotel Guest Insights & Improve Your Service
    Tripadvisor Reviews 79
  2. Unlock Key Insights: Van der Valk Hotel Drongen Feedback Analysis
    Tripadvisor Reviews 71
  3. In-Depth Customer Feedback Analysis for Bastion Hotel Apeldoorn
    Tripadvisor Reviews 79
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Novotel Rotterdam Brainpark based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Travel Industry Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Tripadvisor and is not associated with or supported by Tripadvisor in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Tripadvisor's terms of use, including copyright regulations, when utilizing the extracted review data.