K.P. van der Mandelelaan 150, 3062 MB Rotterdam The Netherlands
The Novotelhotel in Rotterdam has received mixed reviews from guests. Some mentioned issues with the hotelrooms, such as bad smell and outdated facilities. Others praised the convenient location near the highway and university, as well as the spacious and clean rooms. The staff's attitude and service quality were highlighted by several reviewers, with some describing them as rude and unhelpful. Breakfast options varied, and parking was available for a fee. Overall, the hotel's condition and customer service were points of concern for many guests.
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a very bad hotel. The staff has no respect especially the Indian lady in reception, they took the sofa blanket from my room without any promotion, I do not advise anyone to stay in this hotel, defiantly I will not come again.
Sentiment
Negative
Content
Staff
Aug 01, 2022
Great stay (3 nights)
This is our preferred hotel in Rotterdam. Breakfast is amazing for the whole family: many healthy choices ! The hotel is located near a free park & ride; which allows you to be in the city center quickly. Unfortunately, you have to pay now for the parking (post covid measure)
Sentiment
Positive
Content
Breakfast
Jul 01, 2022
Old facilities and so so service
The facilities there are so old, carpet looks super dirty in the room. Bedding -especially the pillows are very uncomfortable-feels like many small cotton balls inside, they are worn out. The reception who checked in for us I was not friendly at all, no smile, we stayed 3 nights, every time I passed by and met her, she was always with cold faces.
Sentiment
Negative
Content
Hotel Rooms
Jul 01, 2022
Poor staff communication
I stayed at the novotel for 8 nights. Rooms are ok but the staff are so rude and ignorant. Breakfast is 20 euro and insnt worrh it can't even do a fried egg or mushrooms even tho they are on the picture. I would not stay here again
Sentiment
Negative
Content
Staff
Apr 01, 2022
Novotel Rotterdam
Good service and quality. Perfect location not far from the centrum that can be reach via the metro 5 minutes walk from the hotel. Close to Rotterdam Eramus university. Hotel service and attention excellent.
Sentiment
Positive
Content
Location
Feb 01, 2022
Great hotel! Great staff! Go there!
We are a family of three and were the second time in this nice hotel. It is not only that the rooms are great and the hotel is ideally located for a trip to Rotterdam, it is the people! There are always smiles, space for talks and a great understanding of hospitality and generousness. We will soon come back. Thank you!
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