Mixed Reviews of Hotel in Apeldoorn
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In-Depth Customer Feedback Analysis for Bastion Hotel Apeldoorn

Mixed Reviews of Hotel in Apeldoorn

Loolaan 556, 7315 AG Apeldoorn The Netherlands

Mixed reviews of a hotel in Apeldoorn, ranging from cleanliness issues and unfriendly staff to spacious rooms and good breakfast. Some guests experienced plumbing problems and strong odors in the rooms. Others praised the modern facilities and convenient location. The hotel received criticism for its high prices and misrepresentation of room types. Despite some negative experiences, some guests found the hotel to be satisfactory.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Elevators are old en feel unreliable. The instructions ore signs are very poor and it’s difficult to find your way.

    Service at checkout was terrible. Girl was very unfriendly and didn’t try to do anything to solve an issue. She was lying and didn’t want to get a manager to take over. Very unprofessional and a good reason bot to come again

    Sentiment
    • Negative
    Content
    • Service
    Jul 01, 2023
  • This was my first and last time here

    This hotel isnt a five star,they are shirt to staff,the hotel is verry dusty on the inside.... There not guests friendly.....this blond gurll was verryyy rudeeee The food is 1 out of 10 i got sick the food was cold and raw...

    Sentiment
    • Negative
    Content
    • Facilities
    Dec 01, 2022
  • Perfect location, nice staff but poor management.

    Room as such was OK. But twice house keeping did not come to clean it. Due to lack of staff. Yes, covid but also because the hotel cannot keep the workers. Poor payment makes them demotivated. Staff must do everything: reception, kitchen, serving, cleaning,....

    Sentiment
    • None
    Content
    • Service
    Mar 01, 2022
  • friendly personal but hotel needs a renovation

    the staff is really friendly but the hotel need to work on the rooms. A heating possibility in the bathroom is a must but the room I had didn't had a chance to heat up the bathroom. The whole room was cold when I arrived and the heating in the room hasn't warmed up the room. Bar and Restaurant are OK. Breakfast is expensive.

    Sentiment
    • None
    Content
    • Facilities
    Feb 01, 2020
  • Very Good Stay

    Very good hotel and spacious. They have a lovely indoor pool that one could use , which was nice considering it was winter and the weather was cold, the pool was well heated . The staffs were very friendly and warm

    Sentiment
    • Positive
    Content
    • Facilities
    Dec 01, 2018
  • Nice hotel with all you need

    Very nice place. Stayed during a North Europe to uk drive. Nice restaurant, bar and rooms. Good location and easy to find. Lots of car parking. On top of this there is a swimming pool. Great value and will stay again.

    Sentiment
    • Positive
    Content
    • Facilities
    Dec 01, 2018
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Sentiment Analysis (of 30 reviews)
-3 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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