JustFly Review Analysis: Insights for Business Strategy
Justfly reviews: Worst customer service and price discrepancies. Easy booking process, good service and food on Turkish Airlines. American Airlines and Justfly dispute over ticket confirmation. Competitive price but difficult to reach customer service. Flight delays and missed connection on Doha to Boston flight. Good deal on recent trip. Helpful staff at the airport. Poor customer service on Air France and Delta. Justfly's cancellation policy criticized. Scammed out of money on a flight purchase. Embarrassing search at Morelia airport. Overcharged and hung up on by Justflycustomer service. Last-minute booking after Frontier flight cancellation. Good experience overall.
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When I clicked the link I was given one price and I ended up paying almost 400$ more as the price went up and then taxes and fees were added. As it was a last minute trip I did not pay attention to that, so that was my fault. However, taxes and fees should be included in the price you see. I will not be using Justfly in the future as insted of paying $680, like I thought, I paid over $1,000 for my tickets. Very disappointing.
Sentiment
Negative
Content
Price Discrepancy
Oct 13, 2023
Team effort,
My mother enjoyed her trip and said everyone was very helpful at the airport, airline, certainly not an understatement. She had misplaced her passport and was running on a tight schedule, but she felt supported and made it through thanks to everyone at the airport and airline. Thanks
Sentiment
Positive
Content
Airline Experience
Oct 13, 2023
Excellent crew staff
Excellent crew staff. Nice flight. Clean plane. Right price.
Sentiment
Positive
Content
Airline Experience
Oct 13, 2023
I got a ticket to my destination
I got a ticket to my destination, at price I was willing to pay on the dates I needed!
Sentiment
Positive
Content
Booking Process
Oct 13, 2023
I book 2 wise no flyt comfirmation …
I book 2 wise no flyt comfirmation just working in ur booking that is so bad at hmthe tge end off the day thay try to charge me $75 that they never get a flyt tiket
Sentiment
Negative
Content
Booking Process
Oct 13, 2023
Poor customer service
Time to never fly in Air France/DeltaVery poor customer service.Especialy Air France from Casablanca to Paris.
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for JustFly based on online reviews collected from Trustpilot. The analysis helps Airline Industry Analysts, Customer Experience Managers, Travel Agency Executives, Digital Marketing Professionals, Consumer Advocacy Group Representatives to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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