Declining Service Quality at Emirates: Customer Reviews Summary
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  • Who is this report for?
    • Airline Industry Analysts
    • Customer Experience Managers
    • Travel Consultants
    • Brand Reputation Specialists
    • Market Research Analysts
Declining Service Quality at Emirates: Customer Reviews Summary

Unlock Insights into Emirates Service Quality Decline

The recent reviews for Emirates reveal a significant decline in customer satisfaction, characterized by rampant complaints regarding poor customer service, denied boarding, and inadequate assistance for passengers with disabilities. Travelers expressed frustration over lost luggage, unresponsive customer service, and disappointing in-flight experiences, including subpar food quality. Many long-time customers shared their disappointment over Emirates' shift from premium service to a perceived money-grabbing approach, prompting some to consider alternative airlines. While a few reviews highlighted excellent crew members and efficient flights, the overwhelming sentiment indicates a concerning trend in service quality and communication, raising doubts about the airline's commitment to its customers.

Source: Trustpilot Reviews of Emirates 

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Customer Feedback Analysis of Emirates 

In-depth analysis of Emirates' declining service quality from customer reviews. Essential insights for industry stakeholders.

Custom Date - Feb 26, 2025
Featured Content
  • Our flights were as expected…
    Sentiment
    • None
    Content
    • Customer Service
    Nov 25, 2024
  • Very bad customer service people
    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 25, 2024
  • Für Paare die nicht gerne zusammensitzen
    Sentiment
    • Negative
    Content
    • Flight Experience
    Nov 22, 2024
  • Decent but marketing is over the top
    Sentiment
    • Positive
    Content
    • Pricing Concerns
    Nov 16, 2024
  • service haut de gamme
    Sentiment
    • Positive
    Content
    • Flight Experience
    Nov 16, 2024
  • J'ai eu une interlocutrice formidable
    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 15, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-62 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Emirates  based on online reviews collected from Trustpilot. The analysis helps Airline Industry Analysts, Customer Experience Managers, Travel Consultants, Brand Reputation Specialists, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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