The recent reviews for Emirates reveal a significant decline in customer satisfaction, characterized by rampant complaints regarding poor customer service, denied boarding, and inadequate assistance for passengers with disabilities. Travelers expressed frustration over lost luggage, unresponsive customer service, and disappointing in-flight experiences, including subpar food quality. Many long-time customers shared their disappointment over Emirates' shift from premium service to a perceived money-grabbing approach, prompting some to consider alternative airlines. While a few reviews highlighted excellent crew members and efficient flights, the overwhelming sentiment indicates a concerning trend in service quality and communication, raising doubts about the airline's commitment to its customers.
Source: Trustpilot Reviews of EmiratesStarting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.
In-depth analysis of Emirates' declining service quality from customer reviews. Essential insights for industry stakeholders.
Our flights were as expected unfortunately my 3 contact email with customer service have been ignored
Very bad customer service people
Vernünftige Airline, schaffen es aber nicht, dass Familien zusammensitzen. Ein Platzwechsel ist nicht möglich.
Decent but marketing is over the top. Not sure if the price is worth the hype.
service haut de gamme, depart tres souvent a l'heure, siege confortable, nourriture bonne.
J'ai eu une interlocutrice formidable. Très professionnelle et d'une grande patience envers moi.Elle s'appelle Boutaina. Je la remercie de tout mon 😍
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This page displays purchase options and a preview of the customer feedback analysis report for Emirates based on online reviews collected from Trustpilot. The analysis helps Airline Industry Analysts, Customer Experience Managers, Travel Consultants, Brand Reputation Specialists, Market Research Analysts to discover insights into what people love, dislike, and need.
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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