Mixed Customer Experiences with Vietnam Airlines: A Summary of Reviews
Explore Customer Insights on Vietnam Airlines
Vietnam Airlines has garnered mixed reviews from travelers, highlighting both positive and negative experiences. Many passengers appreciated the priority service for those requiring assistance, the quality of the food, and the inflight entertainment options. However, several complaints were recorded regarding flight delays, poor communication, outdated aircraft, and malfunctioning entertainment systems. Issues such as lost seat selections and damaged luggage further contributed to dissatisfaction. While some travelers expressed willingness to fly with the airline again, others vowed to avoid it due to the overall unpleasant experiences. The inconsistent service quality, particularly for premium seats, also raised concerns about the airline's claimed '4-star' status.
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We wait up five hours with no reasons. Our flight was scheduled at 8:50 pm but we depart around 1.50 am We still do not know the reason. I rated 2/5 because they gave us a couple of biscuits and they will refound the 30% of the tickets, but I think is not enough after 5 hours delay.
Sentiment
Negative
Content
Flight Delays
May 16, 2025
No good at all
We wait up five hours with no reasons. Our flight was scheduled at 8:50 pm but we depart around 1.50 am We still do not know the reason. I rated 2/5 because they gave us a couple of biscuits and they will refound the 30% of the tickets, but I think is not enough after 5 hours delay.
Sentiment
Negative
Content
Flight Delays
May 16, 2025
Really customer service
Paid extra to choose seat in advance, got confirmed online. Lost the seat on both way due to system error. Tried to get refund but customer service play ball for whole 2 months - 1 will tell you they submitted the ticket, next they will said never got the response from another apartment.
Sentiment
Negative
Content
Booking Issues
May 11, 2025
Stay away
Absolutely terrible flight. Very uncomfortable, old seats. Crammed spaces. Hardly any food service. Flight also felt quite unsafe. Both ways ( Heathrow- Hanoi and back )
Sentiment
Negative
Content
Cabin Condition
May 06, 2025
Stay away
Absolutely terrible flight. Very uncomfortable, old seats. Crammed spaces. Hardly any food service. Flight also felt quite unsafe. Both ways ( Heathrow- Hanoi and back )
Sentiment
Negative
Content
Seating Comfort
May 06, 2025
Publish a calendar not a timetable
What a shambles this airline is! Two flights in 10 days both hours late. One look at the departure boards will tell you how bad they are!
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