Issues and Satisfaction with Trendyol, Hepsiburada, and More
Insightful Customer Feedback Analysis on Popular E-commerce
Trendyol is facing issues with order placement, address changes, and payment methods. Premium members are frustrated with canceled orders and lack of refunds. The game 'Bul Kazan' is seen as a money trap. Despite these issues, some users find the app useful and reliable. The need for dark mode support is emphasized. Hepsiburada is criticized for forgetting passwords and losing premium status. The app is praised for easy and secure shopping. Some users are unable to access the app after updates. The return policy of a certain company is considered biased and unfair.
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Şu anda uygulamaya giriş yapamıyorum. Güncelleme yaptım. Sildim iki kere tekrar yükledim. Sorunun giderilmesini rica ediyorum.
Sentiment
Negative
Content
App Usability
Oct 18, 2023
ilk sipariş bakalım neler olacak göreceğiz
Sentiment
Positive
Content
Customer Satisfaction
Oct 18, 2023
Ürün güzel kaliteli paketleme harika resimdeki gibi aynı
Sentiment
Positive
Content
Customer Satisfaction
Oct 18, 2023
Son zamanlarda uygulamayı kullanamaz hale geldi ne siparişlerimi görebiliyorum ne de favorilere eklediğim ürünlere bakabiliyorum ben sürekli burdan alışveriş yaparım ama bu gidişle uygulamayı silmek zorunda kalıcam
Sentiment
Negative
Content
App Usability
Oct 18, 2023
hizli gonderim. kaliteli hizmet. premium uyelerine bedava kargo cok iyi bir uygulama.
Sentiment
Positive
Content
Premium Membership
Oct 18, 2023
Bul kazan oyununda 5 TL bile çıkmıyor boşuna para tuzağı sırf bunun için uygulamayı kullanmayı bırakıyorum.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Hepsiburada: Online Alışveriş - Google Play'de Uygulamalar based on online reviews collected from Google Play. The analysis helps E-commerce Managers, Customer Service Representatives, Product Managers, Marketing Analysts, User Experience Designers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
Can I share this research report?
Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.
Can I have this research report with more reviews?
Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.
Legal Disclaimer
We would like to clarify that this product is not created by Google Play and is not associated with or supported by Google Play in any way.
As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google Play's terms of use, including copyright regulations, when utilizing the extracted review data.
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Introduction
A complete report has a layout with an executive summary and navigation options.
Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
This page gives you full control over the customer feedback by offering advanced filters working at the speed of light.
Content Analysis (2/2)
If your reviews have a timestamp, you can filter all the information based on data ranges.
Buyer Personas
Get a complete view of your buyer personas and discover what they specifically mention as a list of topics.
SWOT Analysis
Learn your product or service's strengths, weaknesses, opportunities and threats.
Excel, PDF and PowerPoint Export
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
See how your data is clustered under different themes, with summaries of the data within each theme.
Discover the fictional profiles with detailed descriptions of people who represent the audience in your dataset.
Identify core strengths, weaknesses, opportunities, and threats to facilitate a realistic, fact-based, data-driven assessment of an organization.
Understanding popular phrases provides insights into how you connect with your customers. Unlock popular phrases filter and benefit all these features that come with purchasing this report:
Emotions rule the world and also your next customers. Unlock sentiment analysis filter and benefit all these features that come withpurchasing this report:
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Right now, you’re only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Right now, you’re only viewing analysis of 30 reviews. Buy this report and benefit all these features below that come with the purchase:
Right now, you’re only viewing analysis of 30 reviews. Purchase this report and benefit all these features below:
Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
Right now, you're only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Summaries
SWOT Analysis
Buyer Personas
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