Mixed Reviews of The Carlyle: Iconic Setting, Attentive Staff, and Spa Service Concerns
Insightful Carlyle Hotel Review Analysis Revealed
๎35 E 76th St, New York, NY 10021, United States
The Carlyle, A Rosewood Hotel, is a mixed bag of reviews with guests praising the iconic setting, attentive staff, and exceptional service. However, there are negative comments regarding dress code enforcement, maintenance issues, and spa service. The hotel's historic charm, elegant design, and proximity to Central Park are highlighted, along with positive mentions of the restaurant experiences and entertainment offerings like live shows and jazz nights.
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I'm always biased to stay at Rosewood properties when there is one in the city I'm visiting. I've stayed in 4 other locations and everything has been impeccable and will continue to do so, but sadly, never at The Carlyle property again.Freddie, at the front desk, made us feel like we were not welcome. We arrived from a red-eye flight and our room was not ready at 7 am, which we COMPLETELY understand, I was not expecting it to be, but when I asked if it was possible to get a room to refresh or t...
Sentiment
None
Content
Negative Experience Feedback
Stopped in for afternoon tea while in the city and the Carlyle did not disappoint. The lounge is plush and comfortable and the offerings delectable. Service was friendly and attentive.
Sentiment
Positive
Content
Afternoon Tea Disappointment
What a wonderful experience. The entire staff is absolutely amazing. Rooms are great. Restaurant and bar so fun, delicious, and great staff. Everyone was so helpful and nice. Canโt wait to come back.
Sentiment
Positive
Content
Hotel Service Excellence
We arranged a special birthday trip to NYC and had the pleasure of staying at the Carlyle. The hotel exudes charm, and the staff are truly exceptional. Our room was remarkably spacious, especially for New York City standards. We particularly enjoyed the living room area and the additional powder room. The entire staff made us feel like honored guests, remembering our names in the dining room and our floor preference with every elevator ride.However, our only disappointment was with the spa serv...
Sentiment
Positive
Content
Concierge and Staff Appreciation
Wonderful hotel. My favorite when visiting New York City. The service is top notch. The rooms are updated and very well decorated. Location is out of the hype of things which makes it quieter and I feel safer.
Sentiment
Positive
Content
Location and View Appreciation
โญโญโญโญโญMy recent experience at The Carlyle was nothing short of spectacular! I had the pleasure of attending a dinner show featuring the incredibly talented Valerie June at Cafe Carlyle, and it was truly an unforgettable evening.The atmosphere at The Carlyle exudes elegance and sophistication, setting the stage for an evening of unparalleled entertainment. From the moment I stepped into the iconic lobby, I was transported to a world of timeless glamour and charm.The highlight of the night was und...
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