Mixed Reviews of The Carlyle: Iconic Setting, Attentive Staff, and Spa Service Concerns
Insightful Carlyle Hotel Review Analysis Revealed

Mixed Reviews of The Carlyle: Iconic Setting, Attentive Staff, and Spa Service Concerns

35 E 76th St, New York, NY 10021, United States

The Carlyle, A Rosewood Hotel, is a mixed bag of reviews with guests praising the iconic setting, attentive staff, and exceptional service. However, there are negative comments regarding dress code enforcement, maintenance issues, and spa service. The hotel's historic charm, elegant design, and proximity to Central Park are highlighted, along with positive mentions of the restaurant experiences and entertainment offerings like live shows and jazz nights.

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  • I'm always biased to stay at Rosewood properties when there is one in the city I'm visiting. I've stayed in 4 other locations and everything has been impeccable and will continue to do so, but sadly, never at The Carlyle property again.Freddie, at the front desk, made us feel like we were not welcome. We arrived from a red-eye flight and our room was not ready at 7 am, which we COMPLETELY understand, I was not expecting it to be, but when I asked if it was possible to get a room to refresh or the room a little earlier, she said: Well, you should've booked the night before, the "cheaper" rooms are not available, I can't do anything for you until 3 PM.We went to have breakfast, walked around the city, came back at 1 PM, and as soon as she saw me walking to the front desk, shouted to her boss: It's not ready, it's not ready. Mustafa, her boss, was extremely attentive and told us he'll have our room ready soon. Came back at 1:45, she saw us come in, went out of the front desk to the entrance of the hotel to tell us our room wasn't ready with the worst attitude I've ever received in a property, let alone a $1000 plus a night one. We ignored her, asked for Mustafa, which informed us our room was READY!! She wanted us to leave again before he came back to tell us it was ready. UNBELIEVABLE and UNACCEPTABLE. The history of this hotel deserves better than this.Everyone else: Mustafa, Ernesto, Anton and many others, were extremely attentive, apologetic for their co-worker and amazing humans. Room was extremely well clean, bed was amazing and has a shower you never want to get out of.Unfortunately, with so many other great options in New York, I will not be staying at The Carlyle again.

    Sentiment
    • None
    Content
    • Negative Experience Feedback
  • Stopped in for afternoon tea while in the city and the Carlyle did not disappoint. The lounge is plush and comfortable and the offerings delectable. Service was friendly and attentive.

    Sentiment
    • Positive
    Content
    • Afternoon Tea Disappointment
  • What a wonderful experience. The entire staff is absolutely amazing. Rooms are great. Restaurant and bar so fun, delicious, and great staff. Everyone was so helpful and nice. Can’t wait to come back.

    Sentiment
    • Positive
    Content
    • Hotel Service Excellence
  • We arranged a special birthday trip to NYC and had the pleasure of staying at the Carlyle. The hotel exudes charm, and the staff are truly exceptional. Our room was remarkably spacious, especially for New York City standards. We particularly enjoyed the living room area and the additional powder room. The entire staff made us feel like honored guests, remembering our names in the dining room and our floor preference with every elevator ride.However, our only disappointment was with the spa service. Despite booking two massages for our birthday celebration, we received a cancellation call the night before our appointment. While I understand that the front desk and spa operate separately, it would have been appreciated if they had coordinated to offer us an alternative through the concierge. Unfortunately, we were already preparing for dinner reservations when we received the call, leaving us without the opportunity to arrange another spa experience. It would have been a delightful surprise if this issue had been resolved without us having to deal with last-minute cancellations. Despite this hiccup, our stay was lovely, and we hope to have the chance to return to the Carlyle on our next visit to NYC.

    Sentiment
    • Positive
    Content
    • Concierge and Staff Appreciation
  • Wonderful hotel. My favorite when visiting New York City. The service is top notch. The rooms are updated and very well decorated. Location is out of the hype of things which makes it quieter and I feel safer.

    Sentiment
    • Positive
    Content
    • Location and View Appreciation
  • ⭐⭐⭐⭐⭐My recent experience at The Carlyle was nothing short of spectacular! I had the pleasure of attending a dinner show featuring the incredibly talented Valerie June at Cafe Carlyle, and it was truly an unforgettable evening.The atmosphere at The Carlyle exudes elegance and sophistication, setting the stage for an evening of unparalleled entertainment. From the moment I stepped into the iconic lobby, I was transported to a world of timeless glamour and charm.The highlight of the night was undoubtedly Valerie June's mesmerizing performance. Her soulful voice and magnetic stage presence captivated the audience, creating an intimate and enchanting atmosphere that will stay with me forever.To top it all off, I even had the unexpected pleasure of running into McLovin in the lobby, adding an extra element of excitement to an already magical evening.Whether you're attending a dinner show, enjoying cocktails in the legendary Bemelmans Bar, or simply soaking in the ambiance of this iconic hotel, The Carlyle never fails to deliver a truly memorable experience. I can't recommend it highly enough!

    Sentiment
    • Positive
    Content
    • Restaurant and Bar Experience
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Sentiment Analysis (of 30 reviews)
57 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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