theWit Chicago, a Hilton Hotel: Excellent Staff, Rooftop Views, and Convenient Location
Explore Key Insights from theWit Chicago Hotel Review Analysis

theWit Chicago, a Hilton Hotel: Excellent Staff, Rooftop Views, and Convenient Location

201 N State St, Chicago, IL 60601, United States

Guests praise theWit Chicago, a Hilton Hotel for its excellent staff, rooftop bar with great views, and convenient location. Positive highlights include friendly service, cleanliness, and spacious rooms. However, some reviewers noted issues like hidden fees, noisy surroundings, and misleading room descriptions. Overall, the hotel is recommended for its modern rooms, nearby activities, and quality food and drinks.

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  • Customer Service Analysts
  • Marketing Professionals
  • Hospitality Consultants
  • Travel Agents

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Outstanding visit! Staff was excellent, provided umbrella during a rain storm & kept my Do-Rite Donuts safe at the front desk. Restaurant was quick and great menu!

    Sentiment
    • Positive
    Content
    • Hotel Service Excellence

  • Location is amazing. The room was amazing will definitely stay again. Just one issue, with the bill at checkout but the front desk fixed the situation.

    Sentiment
    • Positive
    Content
    • Issues with Fees and Hidden Charges

  • Great hotel, good location and good view and rooms. However, the coffee maker never worked.

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • Bueno.

    Sentiment
    • Positive
    Content
    • Spa and Relaxation Experience

  • Used to be a phenomenal place but like most places service and quality diminished post covid.Still a great location and restaurants are consistent.

    Sentiment
    • Positive
    Content
    • Location and Nearby Activities

  • Nice hotel and staff. Valet parking is the best option.

    Sentiment
    • Positive
    Content
    • Hotel Service Excellence
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for theWit Chicago, a Hilton Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Analysts, Marketing Professionals, Hospitality Consultants, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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