Renaissance Chicago O'Hare Suites Hotel Guest Reviews Summary
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Renaissance Chicago O'Hare Suites Hotel Guest Reviews Summary

In-Depth Hotel Feedback Analysis Report Available Now

8500 W Bryn Mawr Ave, Chicago, IL 60631, United States

The Renaissance Chicago O'Hare Suites Hotel generally receives positive feedback for its updated decor, friendly staff, and convenient location near the airport. However, some guests mentioned issues with the shuttle service, outdated furniture, and occasional delays. Complaints included difficulties with breakfast information, cold showers, and parking fees. Overall, guests appreciated the cleanliness, comfort of the rooms, and amenities like the indoor pool and hot tub. The hotel's proximity to the Blue Line for easy access to downtown Chicago was highlighted. While there were some operational hiccups, the service and facilities provided a satisfactory stay for many travelers.

Source: Google Business Reviews of Renaissance Chicago O'Hare Suites Hotel

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Customer Feedback Analysis of Renaissance Chicago O'Hare Suites Hotel

Insightful analysis of customer feedback for Renaissance Chicago O'Hare Suites Hotel, covering amenities, service, and more.

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  • $35 nightly parking fee and no breakfast included. Only two employees at the desk = long lines. You can find better.

    Sentiment
    • None
    Content
    • Parking Concerns

  • I stayed there a week for buisness trip, it was a great place to stay. Service was fabulous all around. I would give 100 stars if I could. Would stay there again 100%Rooms: Great clean rooms

    Sentiment
    • Positive
    Content
    • Overall Positive Experience

  • Great rooms, good food, some staff could be nicer (more welcoming) but overall a great place to stay.

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • Good hotel but needs renovation in public area. It is an airport hotel but shuttle runs every 45 minutes.

    Sentiment
    • None
    Content
    • Hotel Facilities and Amenities

  • Got a voucher from United Airlines to stay here and it more than made up for the inconvenience of my flight cancellation!

    Sentiment
    • Positive
    Content
    • Overall Positive Experience

  • If parking and flying when they say “on the way” sit tight you’ve got 45 minutesNoteworthy details: Don’t use the shuttle

    Sentiment
    • Negative
    Content
    • Shuttle Service and Airport Accessibility
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Sentiment Analysis (limited preview)
56 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Renaissance Chicago O'Hare Suites Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Market Researchers, Customer Experience Specialists, Hospitality Consultants, Travel Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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