Mixed Reviews for Allegro Royal Sonesta Chicago Loop Hotel
Insightful Allegro Royal Sonesta Hotel Review Analysis

Mixed Reviews for Allegro Royal Sonesta Chicago Loop Hotel

171 W Randolph St, Chicago, IL 60601, United States

The Allegro Royal Sonesta Hotel in Chicago Loop receives mixed reviews. Guests praise the helpful and pleasant staff, cleanliness, and beautiful decor. However, some mention small rooms, unpleasant smells, and unexpected fees. The location is highlighted as convenient for exploring downtown Chicago, theaters, and restaurants.

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  • Hospitality Consultants
  • Travel Agents

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Great hotel! The rooms are a bit small but it鈥檚 not really an issue. My stay was as pleasant as it can be

    Sentiment
    • Positive
    Content
    • Room Size and Amenities

  • Amazing customer service, been staying here for a minute now and they have been more than amazing with me. The place is very well located and the rooms.are very clean. They make sure all customers are well taken care of. Love the place, I highly recommend it

    Sentiment
    • Positive
    Content
    • Hotel Staff Service

  • Hotel con calidad y calidez de atenci贸n. Habitaciones c贸modas, con los elementos b谩sicos para descansar.La ubicaci贸n es excelente, se puede caminar a sitios de inter茅s tur铆stico.Nearby activities: Millenium Park, the bean, Torre Willis, tiendas y caf茅s.

    Sentiment
    • Positive
    Content
    • Hotel Staff Service

  • They charge a $30 "Destination Fee" when you check out, in other words a hidden cost that you don't find out about until after you book your room and receive their "courtesy email", avoid!!!

    Sentiment
    • Negative
    Content
    • Hotel Fees and Hidden Costs

  • The hotel staff was so pleasant and kind. The hotel room and bathroom was very very clean. The lobby was picturesque. We can't wait to go back and stay here again!

    Sentiment
    • Positive
    Content
    • Hotel Decor and Atmosphere

  • Staff at hotel was responsive. Has issue with shower and team rectified immediately. Great location walkable to everything!

    Sentiment
    • Positive
    Content
    • Customer Service and Responsiveness
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Sentiment Analysis (of 30 reviews)
47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Allegro Royal Sonesta Hotel Chicago Loop based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Experience Specialists, Marketing Professionals, Hospitality Consultants, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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