Arlo Midtown Reviews Summary
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Arlo Midtown Reviews Summary

351 W 38th St, New York, NY 10018, United States

Mixed reviews for Arlo Midtown with highlights on friendly staff, convenient location close to Times Square, small rooms, issues with hidden charges, and lack of communication. Guests praised the proximity to attractions, cleanliness, and some positive customer service experiences. However, concerns were raised regarding room size, unexpected fees, and miscommunication. Some mentioned outstanding customer service, while others reported problems with the hotel's billing practices and discrepancies in charges.

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Popular Phrases (of 30 reviews)
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  • Nice hotel with rooftop bar for a short stay. Rooms are a bit small. upon booking we weren't informed of the city tax we would be required to pay and that the rooftop bar was closed for renovation.

    Sentiment
    • None
    Content
    • Room Size and Amenities

  • Really nice overall experience. Bed very big and comfy. Hotel located very close to Time Square . Rooms quiet and clean. The staff were very friendly and helpful and amazing rooftop view.

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • Our fridge did not work but they quickly rectified the issue when we brought it up. The staff were very friendly and helpful! I would recommend this hotel for its location and great hospitality.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness

  • Rooms, small but adequate,clean and tidy, location brilliant 10 minute walk to Times Square, reception staff need better communication with each other and customers.

    Sentiment
    • None
    Content
    • Location and Walkability

  • Trendy hotel, friendly staff (thanks to Alex).Rooms a bit small.Very nice rooftop where you can go even if the bar is closed in winter.

    Sentiment
    • Positive
    Content
    • Hotel Facilities and Services

  • Really nice place for how cheap it was, during a two night stay in New York it was super clean and a nice place to hang out in when we weren't in the city.

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
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