Arlo Midtown Reviews Summary
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Arlo Midtown Reviews Summary

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351 W 38th St, New York, NY 10018, United States

Mixed reviews for Arlo Midtown with highlights on friendly staff, convenient location close to Times Square, small rooms, issues with hidden charges, and lack of communication. Guests praised the proximity to attractions, cleanliness, and some positive customer service experiences. However, concerns were raised regarding room size, unexpected fees, and miscommunication. Some mentioned outstanding customer service, while others reported problems with the hotel's billing practices and discrepancies in charges.

Source: Google Business Reviews of Arlo Midtown

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Customer Feedback Analysis of Arlo Midtown

In-depth analysis of Arlo Midtown's customer feedback covering staff, rooms, charges & more for strategic insights.

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  • Nice hotel with rooftop bar for a short stay. Rooms are a bit small. upon booking we weren't informed of the city tax we would be required to pay and that the rooftop bar was closed for renovation.

    Sentiment
    • None
    Content
    • Room Size and Amenities

  • Really nice overall experience. Bed very big and comfy. Hotel located very close to Time Square . Rooms quiet and clean. The staff were very friendly and helpful and amazing rooftop view.

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • Our fridge did not work but they quickly rectified the issue when we brought it up. The staff were very friendly and helpful! I would recommend this hotel for its location and great hospitality.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Helpfulness

  • Rooms, small but adequate,clean and tidy, location brilliant 10 minute walk to Times Square, reception staff need better communication with each other and customers.

    Sentiment
    • None
    Content
    • Location and Walkability

  • Trendy hotel, friendly staff (thanks to Alex).Rooms a bit small.Very nice rooftop where you can go even if the bar is closed in winter.

    Sentiment
    • Positive
    Content
    • Hotel Facilities and Services

  • Really nice place for how cheap it was, during a two night stay in New York it was super clean and a nice place to hang out in when we weren't in the city.

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness
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Sentiment Analysis (limited preview)
50 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Arlo Midtown based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Industry Analysts, Marketing Professionals, Hotel Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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