Exceptional Service and Charming Atmosphere at The Kimberly Hotel in NYC
Unlock Insights: The Kimberly Hotel Customer Feedback Analysis

Exceptional Service and Charming Atmosphere at The Kimberly Hotel in NYC

145 E 50th St, New York, NY 10022, United States

The Kimberly Hotel in NYC stands out for its exceptional service, spacious and clean rooms, convenient location, and charming atmosphere. Guests praise the staff's kindness, the comfortable beds, and the beautiful decor. The hotel offers various amenities like a rooftop bar and multiple dining options. Visitors highlight the friendly and helpful doormen, making them feel special. Overall, The Kimberly Hotel is highly recommended for its top-notch service and luxurious yet cozy ambiance.

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  • Hotel Managers
  • Hospitality Consultants
  • Travel Agents
  • Customer Experience Specialists
  • Marketing Professionals

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Popular Phrases (of 30 reviews)
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Featured Content
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  • First time bringing the family to NYC and we will never stay anywhere else. The rooms are spacious and clean, the service impeccable, and the location can't be beat.

    Sentiment
    • Positive
    Content
    • Family-Friendly Accommodation

  • The Kimberly didn’t disappointment. The staff, room and location was amazing. Frank the bellman was the best and mad our trip!

    Sentiment
    • Positive
    Content
    • Service and Staff Excellence

  • THE MANAGER ALEX tried to imply that my husband intoxicated me without permission, being that we did go to the kimberly hotel for a conference she declined my service very rude and beyond disrespectful & disappointed!

    Sentiment
    • Negative
    Content
    • Service and Staff Excellence

  • We loved our stay at the Kimberly hotel. The staff was very friendly and helpful and the room was lovely. Had everything we needed and more

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • I had a fantastic stay at the Kimberly this week! At every turn, excellent service and kindness!! I was so at home here and am loathe to leave!

    Sentiment
    • Positive
    Content
    • Service and Staff Excellence

  • Great hotel and staff. Everyone was amazingly friendly and helpful. Rooms were really nice and spacious. Walking distance to many great destinations.

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction
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Sentiment Analysis (of 30 reviews)
86 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Kimberly Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Hospitality Consultants, Travel Agents, Customer Experience Specialists, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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